Back-office WFO Blog
Welcome to the Verint Back-office Blog. Visit this page frequently to stay informed on topics relevant to the Back-office industry and solutions provided by Verint related to the Back-office.
BACK-OFFICE WFO IN ACTION: Diversified Financial Services Firm Streamlines Processes with Data Propagation
by Brian Schupbach, Manager, Desktop & Process Analytics PracticeWed May 1, 2013MEET THE EXPERTS: Brian Schupbach, Manager, Desktop and Process Analytics Practice
by Mary Lou Joseph, Sr. Marketing ManagerTue Apr 30, 2013HOW CAN I use Impact 360 Performance Management to Empower My Employees
by Ron Epstein, Product ManagementFri Apr 26, 2013IMAGINE IF YOU COULD Streamline Processes and Data Entry
by Brian Schupbach, Manager, Desktop & Process Analytics PracticeWed Apr 24, 2013WHAT IS Process Excellence?
by Steve Williams, Director, Desktop and Process Analytics PracticeWed Apr 10, 2013BACK-OFFICE WFO IN ACTION: Insurer Moves Performance Management from HR into the Business
by Mary Lou JosephTue Apr 2, 2013Timing Is Everything
by Brian StrachmanWed Mar 20, 2013IMAGINE IF YOU COULD Manage Productivity with One, Universal Measurement?
by Tim Taylor, Director, Consulting ServicesTue Mar 5, 2013WHAT IS the Difference Between Performance Management Scorecards and Dashboards
by Brian StrachmanFri Feb 15, 2013BACK-OFFICE WFO IN ACTION: A Financial Services Document Management Group Absorbs Growth and Increases Capacity with Performance Management
by by Mary Lou JosephMon Feb 4, 2013WHAT IS Productivity Versus Effectiveness?
by Craig SeebachThu Jan 31, 2013WHAT IS Operational Excellence?
by Chris ZaskeThu Jan 31, 2013WHAT IS Enterprise Workforce Management?
by Bill DurrThu Jan 31, 2013Meet the Experts: William (Bill) Durr, Principal, Global Solutions Consultant, Enterprise Intelligence Solutions
by Mary Lou JosephThu Jan 31, 2013MEET THE EXPERTS: Steve Williams, Practice Director, Desktop and Process Analytics
by Mary Lou JosephThu Jan 31, 2013IMAGINE IF You Could Gain Visibility Into Day-To-Day Operations
by Brian SchupbachThu Jan 31, 2013IMAGINE IF you could dynamically shift resources to meet seasonal/peak demand
by Nicole NevulisThu Jan 31, 2013BACK-OFFICE WFO IN ACTION: Insurance Provider Gains Visibility into Back-office Operations and Improves Employee Productivity
by Mary Lou JosephThu Jan 31, 2013BACK-OFFICE WFO IN ACTION: A State Department of Health and Social Services Addresses Service Issues with Enterprise Workforce Management
by Mary Lou JosephThu Jan 31, 2013
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Categories (18)
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Enterprise Intelligence (16)
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- Contact Centers (3)
- Desktop and Process Analytics (5)
- Enterprise Workforce Optimization (6)
- Insurance (2)
- Performance Management (8)
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