Back-Office Operations Webinars and Podcasts
Optimize your back-office operations with advice from the experts
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Recorded Webcasts and Podcasts Next Generation Quality Assurance: Are You Ready? Presented by Verint and DMG Consulting |
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September 24, 2009 |
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Where is the ACD in your back office operations? Overcome the data shortage to plan effectively. Sponsored by Verint Systems and the Professional Planning Forum (PPF) |
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February 25, 2008 |
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The New Frontier for Improving Customer Experience - Your Back Office. Presented by Verint and Forrester Research, Inc. |
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January 22, 2008 |
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Extending Contact Center Solutions to the Back Office Presented by Verint and Saddletree Research |
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October 11, 2007 |
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Getting a Handle on the Back Office Environment A Best Review interview with Verint's Darryl Demos and Chris Zaske |
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September 24, 2007 |
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Impact 360 Enterprise Workforce Optimisation for Back Office Operations - Improving Productivity Across Your Entire Organization Hosted by the Professional Planning Forum and presented by Verint |
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September 20, 2007 |
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"Verint Witness has crafted a suite of capabilities that will make those who are responsible for back-office productivity as well as those responsible for traditional front office customer service take careful notice of this innovative new workforce optimization solution."
-- Saddletree Research
