Impact 360 Strategic Planning for Back-Office Operations
Project long-term, back-office staffing requirements for more effective enterprise & team-level forecasts
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Manage Back-Office Staffing to Facilitate SLA Compliance
In back-office operations, accurate forecasts can be critical to meeting service level agreements (SLAs). Impact 360 Strategic Planning promotes more effective enterprise and team-level forecasting by generating more accurate back-office staffing projections. Impact 360 Strategic Planning employs a staffing capacity model that incorporates back-office employee skills and proficiencies. This helps you match the right resources with the types of work forecasted for your organization.
Forecast the Impact of Change on Staffing Requirements and Budgets
With Impact 360 Strategic Planning, you can view trends, anticipate staffing demands associated with marketing campaigns, and even accommodate location-specific attributes, such as equipment type and quantity, to produce unique staffing models for each team or division. Powerful functionality allows you to evaluate the impact of internal and external variables — such as turnover, new hiring timelines, and changing skill requirements — on staffing requirements and budgets. This deep understanding is also useful in predicting the impact of new trends, staffing models (full-time, part-time, and/or flex-time resources), technology/equipment, or changes in business processes. Additionally, Impact 360 Strategic Planning enables you to create and compare various staffing profile scenarios to determine optimum staffing for your organization.
Impact 360 Strategic Planning is fully integrated with the Impact 360 Workforce Optimization portfolio for back-office operations, including Impact 360 Forecasting and Scheduling. Find out how these solutions can help your back-office operations. Contact Verint today.
"Verint Witness has crafted a suite of capabilities that will make those who are responsible for back-office productivity as well as those responsible for traditional front office customer service take careful notice of this innovative new workforce optimization solution."
