Public Safety Solutions
Verint’s public safety solutions help EMS, 9-1-1, and other public safety answering points (PSAPs) enhance their performance and efficiency while complying with new challenges, such as Next-Generation 9-1-1
(NG9-1-1).
Today’s public safety providers must respond rapidly to emergencies or other situations that often involve a complex set of circumstances, multiple individuals and agencies, and an ever-increasing variety of communications media and requirements, such as Next-Generation 9-1-1 (NG9-1-1).
Verint® public safety solutions can help EMS facilities, 9-1-1 centers, homeland security agencies, transportation networks, correction facilities, and other PSAPs perform more effectively and comply with government and industry mandates on call handling evaluation. Our offerings include:
- Impact 360® for Public Safety Powered by Audiolog™ —This workforce optimization solution brings together functionality for recording, playback, and storage; incident analysis and reconstruction; quality assurance; automated training and coaching; and citizen surveys. Impact 360 for Public Safety goes far beyond voice logging to help public safety organizations address their unique set of performance challenges, including liability reduction, investigation and analysis, quality assurance, employee training and retention, and resource optimization.
- Audiolog for Public Safety—Audiolog is a call recording, retrieval, and quality assurance solution for organizations responsible for public safety. Audiolog provides superior reliability and can record all calls with related data across digital and analog telephones; IP, trunked and conventional radio systems; telephone lines and trunks; VoIP phones; and PC screens. It can also make recorded voice, screens, and data readily accessible to call handlers, dispatchers, and supervisors for fast, effective response.
- Audiolog Interaction Quality—This easy-to-use functionality can be deployed with Audiolog or as a stand-alone solution for measuring, analyzing, documenting, and improving the performance of PSAPs.
