Public Safety Quality Assurance Solutions
Audiolog Interaction Quality (AIQ) is a public safety quality assurance solution for evaluating, analyzing, and reporting on the performance of call takers, dispatchers, and 9-1-1 management.
To help facilitate compliance with industry standards and government mandates on call handling procedures, Verint offers Audiolog Interaction Quality, an easy-to-use browser-based quality assurance solution. Audiolog Interaction Quality works with the Audiolog digital recording system or can be used as a stand-alone solution for evaluating, analyzing, and reporting on the performance of call takers, dispatchers, and supervisors.
Designed with the public safety environment in mind, Audiolog Interaction Quality uses point-and-click templates to simplify the creation of evaluation forms and questions. Its intuitive, browser-based call taker scorecard enables 9-1-1 management to play back and score calls easily, with minimal training.
Audiolog Interaction Quality also provides comprehensive reporting, making it easy to summarize and analyze the performance of your public safety answer point (PSAP) call takers, dispatchers, and supervisors. You can choose from a variety of standard reports or customize them to meet specific requirements. You can also view reports on-screen, export them into formats that can be emailed as attachments, print them on demand, or even set up a schedule to deliver reports automatically via email. This can help relieve administrative burden while providing visibility and demonstrating accountability within or beyond your organization.
Audiolog Interaction Quality helps empower your 9-1-1 center, emergency dispatch facility, homeland security agency, transportation network, correction facility, or other public safety organization to achieve its performance goals.
