Contact Center PCI and Recording Encryption
To help users achieve compliance with Payment Card Industry (PCI) data security standards, Impact 360 Recording provides a rich set of security enhancements to protect recorded data.
Impact 360 Recording provides security options to help users achieve compliance with Payment Card Industry (PCI) data security standards (DSS). A rich set of security enhancements protects the recorded data that may contain customers’ payment card information and authentication parameters used by applications within the recording system.
AES 256-compliant encryption protects data when it is recorded, in transit, and archived. Flexible security features allow users to configure and operate the solution based on the policies specified by the standards. This optional functionality includes a separate key management system, enabling users to move, archive, and store customer data while protecting it from unauthorized access.
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