Awards & Recognition
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2009 "IP Contact Center Technology Pioneer Award" -- for the Next-Generation Impact 360 IP Recording solution
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2008 "Product of the Year" -- for the Next-Generation Impact 360 Workforce Optimization suite
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2008 "Product of the Year" -- for the Next-Generation Impact 360 Workforce Optimization suite
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2009 "CRM Excellence Award" -- for the Next-Generation Impact 360 Quality Monitoring solution
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2009 "Service Leader" Award -- for Workforce Optimization Suite
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2008 "Product of the Year" Award -- for Impact 360 IP Recording
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2008 "Product of the Year" Award -- for Impact 360 Workforce Optimization
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2008 "Product of the Year" Award in the Workforce Optimization category -- for Impact 360 Workforce Optimization
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Member's Choice Awards, Spring 2008 -- for North America and EMEA
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2008 Market Leader Award -- for Impact 360 Speech Analytics







