Verint Actionable Intelligence Solutions
A leading provider of actionable intelligence solutions for workforce optimization, IP video, communications interception, and public safety.
Verint is a top 30 US enterprise software company that helps organizations make sense of the vast information they collect as part of their daily operations. Our actionable intelligence solutions are designed to integrate and analyze huge volumes of data ― images captured by thousands of cameras, trends buried in millions of calls, threats hidden in billions of interactions. By identifying critical intelligence that might not otherwise be found, they help industry and government take more effective action to achieve performance and security goals.
Verint solutions are engineered for cost-effective deployment in global operations and complex environments. Built on open, standards-based architectures, these solutions add value to the systems in which government and industry have already invested and help them realize the benefits of expanding information networks and emerging information technologies.
Founded in 1994, Verint is headquartered in Melville, New York, with offices in 18 countries and a staff of 2,500 professionals around the globe. Today, more than 10,000 organizations in over 150 countries turn to Verint to help improve customer relationships, enhance operations, protect people and property, and deter terrorism and crime.
Enterprise Workforce Optimization Solutions
Verint Enterprise Workforce Optimization Solutions enable organizations to capture and analyze customer interactions, improve workforce performance, and enhance service processes in contact center, branch, and back-office operations. Developed through our industry-defining combination with workforce optimization software provider Witness Systems, these workforce optimization solutions enhance visibility across the customer service delivery chain to improve the customer experience and generate new opportunities to increase revenue and reduce costs.
Verint contact center solutions help organizations capture, analyze, and act on cross-functional information about customer interactions, workforce performance, and customer service processes. Our contact center solution portfolio includes full-time and compliance recording, workforce optimization, powerful quality monitoring, award-winning speech and data analytics, integrated eLearning, interactive workforce management, robust customer feedback and performance management tools, and more.
Verint branch and remote office solutions help organizations balance productivity with revenue, service, customer satisfaction, cost, and staff retention objectives. Delivered by Verint professionals with deep expertise in retail financial services, these solutions address typical branch office issues, such as staff forecasting and scheduling, employee performance measurement and skills development, application deployment and use, and reporting at local, regional, and enterprise levels.
Verint back-office operations solutions are designed to optimize back-office performance to enhance customer satisfaction and improve business results. Delivered by Verint professionals with deep expertise in back-office performance optimization, these workforce optimization solutions help organizations improve throughput, comply with service level agreements, retain staff, manage costs, and enhance the customer experience.
Security Intelligence Solutions
Verint helps secure people and property with sophisticated solutions for detecting threats, enhancing emergency management, expediting investigations, and building evidence. These actionable intelligence solutions help government and enterprise neutralize terrorism and crime and perform more effectively.
Verint IP Video Solutions rapidly identify suspicious activity and then distribute this intelligence wherever it is needed. Verint is the number one provider of networked video solutions worldwide, a single source for virtually every facet of video surveillance operations: from cameras, encoders, and intelligent DVRs to video management, viewing, and analytics software. Designed to enhance any video network ― large or small, wired or wireless, mostly analog, mostly IP, or anywhere in between ― these IT-friendly solutions streamline management of large-scale video operations and place IP video within the reach of practically every organization.
Verint Communications Interception and Analysis Solutions access voice and data from wired, wireless, and broadband communication networks and rapidly detect important activity. Engineered to address the ongoing emergence of new communication technologies, these solutions facilitate service provider compliance with lawful interception and data retention mandates and help government and law enforcement agencies in over 60 countries counter terrorism and crime and build evidence.
Verint Public Safety Solutions provide powerful call recording, retrieval, and quality management to improve situational awareness and help 9-1-1 centers, emergency dispatch facilities, homeland security agencies, transportation networks, and correction facilities perform more effectively. Built for superior reliability in the demanding operations and dispatch center environments, Verint Public Safety Solutions provide rapid access to vital information to improve response to public safety situations and comply with government mandates on call handling evaluation.
