An Industry-Defining Business Combination

Verint Closes Acquisition of Witness Systems, Creating a New Vision for the Customer-Centric Enterprise

Enterprises today need to enhance their customer-centric processes to maximize the value of customer relationships. They need actionable intelligence to better understand what is happening in their customer-focused operations and make smarter decisions to enhance performance across the enterprise.

The industry-defining combination of Verint and Witness creates the market’s broadest portfolio of solutions that optimize workforce, contact center and enterprise performance to deliver a compelling customer service advantage.

This award-winning portfolio includes:

• Quality monitoring
• IP recording
• Speech and data analytics
• Performance management
• Contact center and enterprise workforce management
• Learning and eCoaching
• Customer feedback management
• A full range of strategic professional and consulting services

Only Verint can help you enhance the performance of every touch point along the customer service value chain.

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