Recent Headlines
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This Call Might Be Hacked (Part 1) |
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CIO June 29, 2010 |
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Ingredients for Success in the Public Safety Contact Center |
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Public Safety IT June 2010 |
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Challenging The Synergy Between Marketing And Customer Service |
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MediaPost June 15, 2010 |
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Making VOC Actionable with Shannon O'Connor of Verint Technology |
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Customer Management IQ May 26, 2010 |
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Putting the Pedal to the Metal on Social Business Strategy in the Contact Center |
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Customer Management IQ May 20, 2010 |
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UC Analytics: Is This the Real Human Centric Data Model - Where Organizations Can Connect All the dots? |
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Unified Communications Strategies May 19, 2010 |
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Self Service: A Blessing or a Curse? |
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MediaPost May 18, 2010 |
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Environmentalism Collides with Cost Reductions in the Contact Center |
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CRM Magazine April 22, 2010 |
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Breaking Down Silos with Enterprise Workforce Optimization |
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Insurance & Technology April 21, 2010 |
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Verint Witness' Workforce Optimization Receives CRM Magazine Award |
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TMCnet.com April 20, 2010 |
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