Verint Chat
Verint Chat supports your customers at scale through proactive self-service and human customer engagement.
Deliver customer support at scale with Verint Chat
Today’s customers don’t want to wait on hold. They want immediate answers to their service needs. Verint Chat powers fast, exact, personalized conversations at scale to:
- Deliver customer service ROI with better agent efficiency
- Provide seamless customer engagement through self-service
- Engage proactively throughout the customer journey
Live chat helps your organization increase online sales, improve service quality, lower transaction abandonment rates, and nurture a more loyal customer base.
Connect with customers when, and where, they need it most
As live chat is triggered through your website or mobile app, you’re engaging with high-intent customers. They may be looking to renew a contract, having difficulty making a purchase, or they could even be looking to leave your business
Live chat gives your business the opportunity to provide in-the-moment customer support that drives sales, reduces churn, and delivers great customer experiences.
Not only does live chat allow agents to provide customer engagement at crucial stages of the customer journey, but it also enables businesses to do it at scale. With live chat, agents can handle multiple sessions simultaneously, reducing operational costs and increasing efficiency.
Meaningful customer service experiences matter more than ever
- 64%
of customers have switched to a competitor following a bad digital experience
- 78%
of people become repeat customers after an excellent digital experience
- 56%
of under 45s prefer to ask a question via a digital channel
With Verint Chat you can:
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Integrate automation for customer engagement at scale
Verint Chat works seamlessly with Verint Intelligent Virtual Assistant to enable self-service and route customer inquiries to the right support agents. By enabling a bot to handle simple customer queries, you can reduce your operational costs while enabling agents to focus on providing exceptional experiences that improve customer satisfaction.
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Deploy in-channel surveys to measure CSAT and NPS
Feedback is everything when it comes to improving customer experience. With Verint Chat, you can seamlessly survey your customers in-channel which is key to ensuring a high response rate. Use this feedback to continuously improve the service you provide.
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Introduce proactive customer engagement
Live chat allows you to engage customers that show high intent. Proactively engage customers based on their activity, such as scroll depth or time on page. Use automation to present useful information based on context, or connect them to an agent to provide seamless customer support.
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Deflect customers away from resource-intensive channels
Deflect inbound customer volume away from more resource-intensive channels, like phone, to a more efficient live chat experience that’s more efficient. This can be done pre-emptively by providing proactive support or by positioning live chat as a preferred contact option.
The State of Digital Customer Experience Report 2024
This comprehensive report explores the evolving landscape of customer and business expectations, that will help you understand your customers and stay ahead of the competition.
Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases.
Download the ReportGet started with Verint's Channel Automation offering
Verint’s Channel Automation offering connects your channels, your people, and your automation from a single user interface so that you can become a truly customer-centric organization.
The offering allows you to:
- Provide the conversational engagements customers want
- Automate interactions for all channels, reducing operational costs
- Orchestrate the workforce for seamless, omnichannel service from humans and bots
- Break down channel and organizational silos for increased capacity, flexibility, and agility
- Enable the entire workforce to engage with customers in the right way, at the right time
Engage your customers on email, live chat, Twitter DM, Facebook Messenger, and WhatsApp all accessible via a unified workspace to power omnichannel engagement at scale.
Learn MoreContact us today to get started
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