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| See how Telefónica O2 Ireland leverages the voice of the customer to improve best practices and the customer experience. |
Read how TSIA increased survey responses by more than 150% and, in turn, improved its member experience.
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- Provide the expertise needed to roll out your solution effectively.
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- ConsultingProvide increased value through process improvements, best practices, and managed services for workforce optimization, actionable intelligence, and capital deployment
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- Includes an array of support options to help ensure smooth, ongoing use of your software solution.
Voice of the Customer Analytics
Enterprise Intelligence Solutions
- Implementation
- Provide the expertise needed to roll out your solution effectively.
- Consulting
- Provide increased value through process improvements, best practices, and managed services for workforce optimization, actionable intelligence, and capital deployment.
- Customer Support
- Includes an array of support options to help ensure smooth, ongoing use of your software solution.
Video and Situation Intelligence
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- Nextiva Service and Support Plan offers three comprehensive plans designed to help organizations scale more effectively, improve performance, and optimize applications throughout and beyond the enterprise.
- Consulting
- Provide increased value through process improvements, best practices, and managed services for workforce optimization, actionable intelligence, and capital deployment.
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- Transform security infrastructure through a unique consulting methodology from Verint. Our team will help design the ideal system, provide support for implementation, and offer ongoing maintenance.
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Communication & Cyber Intelligence
Security Intelligence Solutions
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- Verint offers a variety of service packages tailored to a wide range of requirements and objectives, as well as comprehensive training programs to help you realize the full potential of your Verint solutions.
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- Verint Professional Knowledge Services are provided by industry leading intelligence and operational experts who combine their operational and technical knowledge to maximize the extraction of Actionable Intelligence.
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- Verint PLUS provides organizations with timely IP application decoding upgrades that can be quickly and easily deployed according to a predefined release schedule.
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- Verint provides system integration and expert services for more seamless deployment, efficient operation, and productive results.
Public Safety
Security Intelligence Solutions
- Implementation
- Provide the expertise needed to roll out your solution effectively.
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- Provide increased value through process improvements, best practices, and managed services for workforce optimization, actionable intelligence, and capital deployment
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- A comprehensive curriculum addressing a broad range of technical proficiencies.
- Verint University
- High-quality learning programs for Impact 360 end users, administrators, and support staff.
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- Includes an array of support options to help ensure smooth, ongoing use of your software solution.
- Enterprise Workforce Optimization
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Enterprise Workforce Optimization
Enterprise Intelligence Solutions
- At Verint, we forge alliances across the globe to extend the reach of our solutions across contact center, trading floor, branch, and back-office operations environments. Our solutions help organizations worldwide – large and small – uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across every aspect of customer operations.
- Verint has a rich technical heritage, which encompasses solutions developed by Verint Systems, Blue Pumpkin Software, Witness Systems, Mercom, and Iontas , and Vovici, a Verint Company. In fact, Verint is the first provider in the industry, offering a 5th generation enterprise workforce optimization solution. Our software sets new standards for total cost of ownership, depth of functionality, system administration, real-time enterprise collaboration, navigation, and ease of use.
- For information about our partner program, please click here
Voice of the Customer Analytics
Enterprise Intelligence Solutions
- Customers use a variety of channels to communicate with—and about—your business, including phone, chat, email, text messages, review sites, social media and more. Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. It’s an efficient, effective way to use multi-channel customer feedback to support current business objectives and drive future strategy. Capitalizing on the power of our proven Impact 360 Workforce Optimization suite, our Voice of the Customer Analytics solutions include:
- Impact 360 Speech Analytics:Mines recorded customer interactions to surface essential intelligence.
- Impact 360 Text Analytics: Uses natural language processing to analyze customer communications from a variety of text sources.
- Verint Enterprise Feedback Management: Provides an enterprise-wide customer feedback capability.
- Impact 360 Customer Feedback: Applies short, context-sensitive, dynamic surveys to capture customer feedback in real time.
- For information about our partner program, please click here
Video and Situation Intelligence
Security Intelligence Solutions
- Verint partners play an important role in helping us bring networked video solutions to market that are optimized for rapid implementation, superior performance, and maximum return on investment. The Verint Partner Program has been specifically designed to offer a valuable working relationship with our partners, allowing us to work together in the best way to generate mutual business advantage. We offer a variety of partner programs based on levels:
- Learn how to become a Verint partner and bring security success to your customers with Nextiva products and solutions.
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Public Safety
Security Intelligence Solutions
- Designed to optimize the performance of public safety agencies, Verint Impact 360 for Public Safety Powered by Audiolog combines full-time, on-demand, scheduled, and criteria-driven call recording, with rapid access to playback to help identify opportunities for improved customer service, expedite dispute resolution, and reduce liability, and flexible storage allowing large volumes of calls, text messages, emails, and Web chat sessions to be retained using industry-standard technologies with robust workforce optimization offerings: quality assurance, incident reconstruction and analysis, employee coaching and training, speech analytics, and customer surveys. This Verint offering is brought to customers exclusively through Partners.
- For information about our partner program, please click here
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