Verint in the News

Solutions
Enterprise Workforce Optimization
Enterprise Intelligence Solutions
- Customer Success Resources Support
Voice of the Customer Analytics
Enterprise Intelligence Solutions
- Customer Success Resources Support
Video and Situation Intelligence
Security Intelligence Solutions
- Customer Success Resources Service & Support
Communications & Cyber Intelligence
Security Intelligence Solutions
- Support
Public Safety
Security Intelligence Solutions
- Customer Success Resources Support
- Enterprise Workforce Optimization
- Voice of the Customer Analytics
- Video and Situation Intelligence
- Communications & Cyber Intelligence
- Public Safety
Services
Enterprise Workforce Optimization
Enterprise Intelligence Solutions
- Implementation
- Provide the expertise needed to roll out your solution effectively.
- Educational Services
- Verint University
- High-quality learning programs for Impact 360 end users, admins, and support staff.
- ConsultingProvide increased value through process improvements, best practices, and managed services for workforce optimization, actionable intelligence, and capital deployment
- Customer Support
- Includes an array of support options to help ensure smooth, ongoing use of your software solution.
- Customer Success Support
Voice of the Customer Analytics
Enterprise Intelligence Solutions
- Implementation
- Provide the expertise needed to roll out your solution effectively.
- Consulting
- Provide increased value through process improvements, best practices, and managed services for workforce optimization, actionable intelligence, and capital deployment.
- Customer Support
- Includes an array of support options to help ensure smooth, ongoing use of your software solution.
- Customer Success Support
Video and Situation Intelligence
Security Intelligence Solutions
- Support Plans
- Nextiva Service and Support Plan offers three comprehensive plans designed to help organizations scale more effectively, improve performance, and optimize applications throughout and beyond the enterprise.
- Consulting
- Provide increased value through process improvements, best practices, and managed services for workforce optimization, actionable intelligence, and capital deployment.
- Professional Services
- Transform security infrastructure through a unique consulting methodology from Verint. Our team will help design the ideal system, provide support for implementation, and offer ongoing maintenance.
- Learning
- Training and certification programs for deriving optimum value from your Video & Situational Intelligence Solutions.
- Technical Support
Communication & Cyber Intelligence
Security Intelligence Solutions
- Services
- Verint offers a variety of service packages tailored to a wide range of requirements and objectives, as well as comprehensive training programs to help you realize the full potential of your Verint solutions.
- Professional Knowledge Services
- Verint Professional Knowledge Services are provided by industry leading intelligence and operational experts who combine their operational and technical knowledge to maximize the extraction of Actionable Intelligence.
- Verint PLUS
- Verint PLUS provides organizations with timely IP application decoding upgrades that can be quickly and easily deployed according to a predefined release schedule.
- Support
- Verint provides system integration and expert services for more seamless deployment, efficient operation, and productive results.
Public Safety
Security Intelligence Solutions
- Implementation
- Provide the expertise needed to roll out your solution effectively.
- Consulting
- Provide increased value through process improvements, best practices, and managed services for workforce optimization, actionable intelligence, and capital deployment
- Educational Services
- Certification
- A comprehensive curriculum addressing a broad range of technical proficiencies.
- Verint University
- High-quality learning programs for Impact 360 end users, administrators, and support staff.
- Customer Support
- Includes an array of support options to help ensure smooth, ongoing use of your software solution.
- Customer Success Support
- Enterprise Workforce Optimization
- Voice of the Customer Analytics
- Video and Situation Intelligence
- Communications & Cyber Intelligence
- Public Safety
Partners
Enterprise Workforce Optimization
Enterprise Intelligence Solutions
- At Verint, we forge alliances across the globe to extend the reach of our solutions across contact center, trading floor, branch, and back-office operations environments. Our solutions help organizations worldwide – large and small – uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across every aspect of customer operations.
- Verint has a rich technical heritage, which encompasses solutions developed by Verint Systems, Blue Pumpkin Software, Witness Systems, Mercom, and Iontas , and Vovici, a Verint Company. In fact, Verint is the first provider in the industry, offering a 5th generation enterprise workforce optimization solution. Our software sets new standards for total cost of ownership, depth of functionality, system administration, real-time enterprise collaboration, navigation, and ease of use.
- For information about our partner program, please click here
- Partner Login Resources Partner Success
Voice of the Customer Analytics
Enterprise Intelligence Solutions
- Customers use a variety of channels to communicate with—and about—your business, including phone, chat, email, text messages, review sites, social media and more. Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. It’s an efficient, effective way to use multi-channel customer feedback to support current business objectives and drive future strategy. Capitalizing on the power of our proven Impact 360 Workforce Optimization suite, our Voice of the Customer Analytics solutions include:
  Impact 360 Speech Analytics:Mines recorded customer interactions to surface essential intelligence.
  Impact 360 Text Analytics: Uses natural language processing to analyze customer communications from a variety of text sources.
  Verint Enterprise Feedback Management: Provides an enterprise-wide customer feedback capability.
  Impact 360 Customer Feedback: Applies short, context-sensitive, dynamic surveys to capture customer feedback in real time.
- For information about our partner program, please click here
- Partner Login Resources Partner Success
Video and Situation Intelligence
Security Intelligence Solutions
- Verint partners play an important role in helping us bring networked video solutions to market that are optimized for rapid implementation, superior performance, and maximum return on investment. The Verint Partner Program has been specifically designed to offer a valuable working relationship with our partners, allowing us to work together in the best way to generate mutual business advantage. We offer a variety of partner programs based on levels:
  Alliance and Technology Partners
  Architects & Engineering (A&E)
  Verint Channel Partner Program
  Learn how to become a Verint partner and bring security success to your customers with Nextiva products and solutions.
  
  Get Partner Support
  Technical Support
  Training & Certifications
  Product Information
  Upcoming Events
- Partner Login Resources Partner Success
Public Safety
Security Intelligence Solutions
- Designed to optimize the performance of public safety agencies, Verint Impact 360 for Public Safety Powered by Audiolog combines full-time, on-demand, scheduled, and criteria-driven call recording, with rapid access to playback to help identify opportunities for improved customer service, expedite dispute resolution, and reduce liability, and flexible storage allowing large volumes of calls, text messages, emails, and Web chat sessions to be retained using industry-standard technologies with robust workforce optimization offerings: quality assurance, incident reconstruction and analysis, employee coaching and training, speech analytics, and customer surveys. This Verint offering is brought to customers exclusively through Partners.
- For information about our partner program, please click here
- Partner Login Resources Partner Success
- Enterprise Workforce Optimization
- Voice of the Customer Analytics
- Video and Situation Intelligence
- Public Safety
About
News & Events

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Service is the New Marketing – Realign Your Business Priorities	B2B Marketing March 28, 2013
The Social Contract – Getting Out What You Put In	JDN Journal Du Net March 28, 2013
Much More Than Just Customer Service	callcenter.inf.br March 27, 2013
Speech Analytics: Offering Value Across the Enterprise	crn.ru March 27, 2013
Compliance IT is Clunky and Slow, but Hard to Forego	CFO Insight March 21, 2013
Educating and Empowering the Workforce of the Future	1to1 media March 18, 2013
Take Ownership of the Customer Experience in 2013	freshbusinessthinking.com March 15, 2013
IT Improvement as a Financial Success	Bankir.ru March 13, 2013
Making Every Minute Count in Public Safety (pgs. 38-39)	Public Safety Communications March 1, 2013
100 Companies That Matter in Knowledge Management	KMWorld March 1, 2013
CRM Service Awards: Service Leaders (Enterprise Feedback Management) CRM Service Awards: Service Leaders (Workforce Optimization Suite)	CRM Magazine March 1, 2013
Speech Analytics: Offering Value Across the Enterprise	Connections Magazine March 1, 2013
In the Contact Center: Speech Analytics Software Buying Guide	Enterprise Apps Today February 26, 2013
Ivy Prep to Get New, Interactive Playground	CBS Atlanta February 25, 2013
Volunteers Build Charter School Playground	Fox 5 Atlanta February 25, 2013
Verint Systems: Q&A	Contact Centre Live February 22, 2013
Customer Service from Your Frontline Staff Impacts Your Bottom Line	FreshBusinessThinking.com February 21, 2013
SaaS, Big Data and More: Speech Analytics in the Contact Center	Enterprise Apps Today February 19, 2013
How Do You Rate the Quality of Your Customer Service?	Contact Centre Live February 15, 2013
Six Steps to Successful Monitoring of Your Customer Service	MyCustomer.com February 11, 2013
Cheque in the Post? Data Analytics and Social Media Performance Tracking	Utility Week February 6, 2013
Verint Rings NASDAQ Opening Bell Tuesday	Newsday February 5, 2013
Financial Firms Cash in on VOC	1 to 1 media February 4, 2013
Forging a Seamless VOC Enterprise	1 to 1 media February 4, 2013
Three Ways to Avoid Survey Fatigue Syndrome	Loyalty 360 February 1, 2013
Insurance Technology - China Pacific Insurance Company Adapts Verint's Impact 360 Speech Analytics Software	Insurance Technology February 1, 2013
Voice of the Customer	Prensario Ti Latin America February 1, 2013
Online Media	callcenter-japan.com February, 2013
Marketing Redefined	Express Computer January, 2013
Recording Solutions: The Collaboration of Small Agencies Can Yield Big Results	9-1-1 Magazine January 29, 2013
Verint’s Predictions for the CX Field in 2013	Loyalty 360 January 25, 2013
Verint Launches Personalized Guidance for Impact 360 Solution	CRM Magazine January 17, 2013
Big Data Driving the Role of Customer Experience Officer	Information Week January 10, 2013
Tech Hot Spots Fire Up the Financial Industry	Baseline January 7, 2013
The Gift of Experience	Elite Business January 3, 2013
99 ways to change your contact centre (see Verint tip 69)	CallCenterHelper.com January 3, 2013

Enterprise Workforce Optimization

Enterprise Intelligence Solutions

Voice of the Customer Analytics

Enterprise Intelligence Solutions

Video and Situation Intelligence

Security Intelligence Solutions

Communications & Cyber Intelligence

Security Intelligence Solutions

Public Safety

Security Intelligence Solutions

Enterprise Workforce Optimization

Enterprise Intelligence Solutions

Voice of the Customer Analytics

Enterprise Intelligence Solutions

Video and Situation Intelligence

Security Intelligence Solutions

Communication & Cyber Intelligence

Security Intelligence Solutions

Public Safety

Security Intelligence Solutions

Enterprise Workforce Optimization

Enterprise Intelligence Solutions

Voice of the Customer Analytics

Enterprise Intelligence Solutions

Video and Situation Intelligence

Security Intelligence Solutions

Public Safety

Security Intelligence Solutions

Verint in the News