Consulting services for improving quality and productivity and increasing your ROI in Impact 360
Adding Value to Your Impact 360 Investment
Verint® Consulting Services help organizations around the globe improve contact center performance and realize greater value from their Impact 360® deployments.
Verint Consultants, Dedicated to Your Success
Our consulting services are delivered by experts in contact center challenges and operations and in Impact 360 implementation. Our consultants are committed to helping your organization improve agent quality, productivity, and retention, increase customer loyalty and value, and maximize the functionality of your Impact 360 solutions.
Regional Offerings to More Effectively Address Customer Needs
Verint consulting services are designed and implemented by Verint’s regional service organizations. This enables us to tailor our offerings to specific regional needs and provide more personalized and responsive on-site services to our customers in the Americas, EMEA (Europe/Middle East/Africa), and APAC (Asia Pacific).
- Read about Verint Americas business consulting services.
- Email us to learn about our consulting services in EMEA and APAC.
Consulting Services Portfolios for Contact Centers
Our consulting services portfolios feature a wide range of offerings, including (but not limited to):
- Consulting to help you make the most of your Impact 360 deployment, improve customer service, increase employee productivity and retention, and optimize operating costs
- Best practice workshops and flexible quality management consulting engagements
- Workforce management consulting services for synchronizing your Impact 360 Workforce Management solution with the way your organization operates today
- Managed services to help you achieve the benefits of Impact 360 Speech Analytics without the costs and resources associated with traditional deployments
- Verint AdviceLine, one-on-one Web-based conferences with Verint business consultants — a convenient and economical way to get expert advice on an array of topics
Find out what Verint Consulting Services can do for your organization. Contact us today.