Verint® maintains a full-service, global Customer Support organization committed to delivering comprehensive, high quality support for your solutions. Verint Customer Support consists of trained and certified technical professionals dedicated to our customers’ mission-critical operations through the following:
Verint Customer Support — Acts as a single point of communication for reporting and tracking customer issues. The Customer Support Center handles all facets of trouble-ticket management — including initial issue logging, ticket assignment, status reporting, internal and external escalations, and general coordination through to ticket closure.
Verint Customer Support is your single source for all product-related questions and issues. Please select the appropriate solution below if you are a customer with support needs.
Product Support — Serves as a dedicated group of trained and certified product support engineers skilled in troubleshooting and resolution. Each member of the product support group undergoes rigorous, technical product training and technology certification, and is ready to address your needs.
Technology Support — Comprises a team of senior technology engineers who are experts in complex technologies across multiple vendors and multiple technology suites. Technology support engineers have extensive training in product integration-related technologies, such as telephony/CTI, databases, networking, security, and more. These subject-matter experts in a variety of product sub-components drive product support efficiency and quality in several key areas by:
- Assisting the product support team in an advisory role in solving complex integration issues with supporting technologies, and porting back lessons learned into training programs, product enhancements, and general staff knowledge management.
- Leading and overseeing new product readiness introduction to provide a closed-loop, ISO 9000-oriented approach to the launch of new products. This program is designed to ensure that specific measurable support criteria are established, tracked, and achieved for new products introduced to the marketplace.
- Providing an internal Center of Excellence arm to support Verint cross-organizational teams in the successful scoping, delivery, and support of Verint product suites within complex multi-vendor, multi-technology environments.
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