Consumer Products and Manufacturing
Manufacturers of consumer products and other goods face challenges that include rapidly changing consumer expectations—not just in terms of products and services, but also in ways to engage with consumers on an ongoing basis. Other challenges include delivering responsive, efficient customer service, often across locations and time zones—at a reasonable cost.
Manufacturers of consumer products and other goods face challenges that include rapidly changing consumer expectations—not just for products and services, but also in ways to communicate and do business on an ongoing basis. Other challenges include delivering responsive, efficient customer service, often across locations and time zones—at a reasonable cost.
Verint offers workforce optimization solutions to address these challenges in a variety of ways. Our offerings include:
Voice of the Customer Analytics to help organizations understand and anticipate customer expectations. These solutions can help you mine customer interactions and sentiments across the phone, Web, email, social media, and more. Armed with this information, you can adjust products and services, surface hidden issues and opportunities, gain insight into competitive offerings, and more. Our Voice of the Customer offerings include:- Impact 360 Speech Analytics for mining recorded calls.
- Impact 360 Text Analytics for analyzing text-based interactions.
- Verint Enterprise Feedback Management for providing customer survey capabilities throughout the enterprise.
- Impact 360 Customer Feedback for conducting surveys over the IVR.
- Impact 360 Quality Monitoring for evaluating employee performance.
- Impact 360 Recording for capturing audio and screen data.
- Impact 360 Workforce Management for forecasting and scheduling workload.
- Impact 360 Desktop and Process Analytics for gaining insight into processes and employee desktop activities.
- Impact 360 Coaching for automating many aspects of the coaching process.
- Impact 360 eLearning for delivering lessons directly to the employee desktop.
