Banks and other financial services organizations operate in an environment increasingly governed by stringent regulations—particularly around maintaining the privacy of customer data—as well as the pressures of consolidation, cost-cutting, and the need to manage staffing resources more effectively across branches.
Verint’s Impact 360 Workforce Optimization (WFO) solutions help banks maximize the performance of their workforce across the entire enterprise. Our offerings include:
- Impact 360 for Retail Financial Services to help bank branches improve service and cultivate sales opportunities.
- Verint Voice of the Customer Analytics to help contact centers tap into customer interactions and sentiments to enhance the customer experience.
- Impact 360 Desktop and Process Analytics to help loan and mortgage operations increase capacity for revenue generation.
- Impact 360 Workforce Management and Performance Management to help back-office operations improve operational efficiency.
- Impact 360 eLearning to provide training on policies, standards, and regulations across the enterprise.
- Impact 360 PCI and Recording Encryption to help contact centers comply with the Payment Card Industry Data Security Standard (PCI DSS).
- Verint Video Intelligence Solutions help ensure the safety and security of customers, staff, branches, and ATMs across the enterprise.