Today’s healthcare industry must deliver quality service to patients while grappling with the pressures of cost containment, reduced staffing, data privacy, and a growing need to engage with the community across social media channels.
Verint offers solutions to meet the needs of healthcare organizations of all sizes. Our offerings include:
- Impact 360 Enterprise Workforce Optimization to enhance service and performance across the areas of the organization that can impact the patient experience, including the contact center and back-office operations.
- Impact 360 PCI and Recording Encryption solutions for maintaining data privacy in recorded interactions.
- Impact 360 Desktop and Process Analytics for providing visibility into processes and identifying variances that can impact costs and efficiency in the contact center and back-office operations.
- Verint Voice of the Customer Analytics for mining patient and community interactions and sentiments across the phone, Web, email, social media, and more.