Economic pressures, intense competition, and the need to create a sustainable competitive advantage are problems facing today’s retail industry. Building customer relationships is more important than ever—while minimizing infrastructure costs without jeopardizing service.
Verint offers solutions to help retailers address these challenges. Our solutions include:
Voice of the Customer Analytics to mine information from consumer interactions across a variety of channels, as well as to develop online communities through which to engage with customers. Verint Voice of the Customer offerings include:
- Impact 360 Speech Analytics for mining recorded calls.
- Impact 360 Text Analytics for analyzing text-based interactions.
- Verint Enterprise Feedback Management for providing customer survey capabilities throughout the enterprise.
- Impact 360 Customer Feedback for conducting surveys over the IVR.
- Nextiva Video Business Intelligence applications to count people, monitor queues, and assess merchandising and customer experience management in stores.
- Nextiva Surveillance Analytics to provide perimeter protection and perform root cause analysis of shrinkage in stores.