Travel and Hospitality
The travel and hospitality industry is impacted by economic expansions and contractions, competition, evolving labor laws, and increasing regulations surrounding customer data privacy. While the need to manage costs remains imperative, so does the requirement to deliver the best service possible.
Verint provides solutions that can help travel and hospitality schedule staff, manage costs, protect customer data privacy, and ensure quality in bookings and inquiries. Our solutions include:
- Impact 360 Workforce Management for forecasting workload and scheduling staff in compliance with local labor laws.
- Impact 360 Quality Monitoring for ensuring the quality of customer interactions over the phone or email.
- Impact 360 Performance Management to help agents and representatives understand their areas of strength and weakness.
- Verint PCI and Recording Encryption solutions for protecting customer data with AES 256-compliant encryption when recorded, in transit, and archived.
- Impact 360 Speech Analytics to mine valuable customer information and surface trends in recorded calls.
- Impact 360 Customer Feedback to deliver customer satisfaction surveys over the IVR.
- Verint Enterprise Feedback Management to provide customer survey capabilities throughout the enterprise.
- Impact 360 Text Analytics to analyze customer comments in text-based content, including emails, Web forms, and social media, such as Facebook and Twitter.
