Driving Innovation 2013 will consist of nine interactive tracks. Many presenters are users of solutions from Verint, GMT, and Vovici, a Verint Company. They’ll share their expertise and real-world experiences to help you gain new perspectives, solve problems, learn tips and techniques, and more. Regardless of the sessions you attend, Driving Innovation offers a unique opportunity to interact with other users, as well as with members of the Verint team. Here is a just a sampling of topics that will be covered during the breakout sessions:

Track 1: Voice of the Customer

These sessions provide insight from industry experts and organizations who run programs that are on the leading edge of voice of the customer analytics.

Track 2: Customer Experience Management

These sessions address best practices, techniques, and case studies focused on delivering an outstanding customer experience.

Tracks 3 and 4: Business Optimization

These sessions examine how workforce optimization is being applied throughout—and across—the enterprise, including in contact centers, back-office and branch operations, and marketing and customer care.

Track 5: Business Application and Execution

These product-focused sessions examine how organizations have applied our solutions to achieve specific business goals and return on investment.

Track 6: Solutions in Action

These case study sessions highlight Verint solution deployments in a variety of organizations and industries.

Track 7: Industry Trends

These sessions present information on industry trends and strategies impacting organizations around the world.

Track 8: Operational Excellence

These sessions explore how customer interactions and feedback are being used to improve operational efficiency and effectiveness.

Track 9: Technology

These sessions take a closer look into our software, examining key features and functions from a technical perspective.

Event Schedule

Monday, June 3 

Preconference Training

Tracks 1 – 6  

9:00 a.m. – 12:00 p.m.   Session 1        

1:00 p.m. – 4:00 p.m.    Session 2

Main Conference

12:00 – 6:00 p.m.                      Registration

6:00 – 7:30 p.m.                        Opening Session

7:30 – 9:00 p.m.                        Opening Reception

Tuesday, June 4

7:30 – 8:30 a.m.                        Breakfast (Regional Roundtables)

8:30 – 10:00 a.m.                       General Session           

10:00 – 10:30 a.m.                     Break

10:30 – 11:45 a.m.                     Breakout Sessions

11:45 a.m. – 1:00 p.m.                Lunch

1:00 – 2:15 p.m.                        Breakout Sessions

2:15 – 2:45 p.m.                        Break

2:45 – 4:00 p.m.                        Breakout Sessions

4:00 – 5:00 p.m.                        Voice of the Customer Analytics User Group

                                                      Retail Financial Services User Group

5:00 – 7:30 p.m.                        Technology Showcase

Wednesday, June 5

7:30 – 8:30 a.m.                        Breakfast (Industry Roundtables)

8:30 – 10:00 a.m.                       General Session           

10:00 – 10:30 a.m.                     Break

10:30 – 11:45 a.m.                     Breakout Sessions

11:45 a.m. – 1:00 p.m.               Lunch

1:00 – 2:15 p.m.                        Breakout Sessions

2:15 – 2:45 p.m.                        Break

2:45 – 4:00 p.m.                        Breakout Sessions

7:00 – 10:00 p.m.                      Customer Appreciation Dinner

Thursday, June 6

8:00 – 9:00 a.m.                        Breakfast and Closing Comments

9:00 – 10:15 a.m.                      Breakout Sessions       

10:15 – 10:30 a.m.                     Break

10:30 – 11:55 a.m.                     Breakout Sessions

11:55 a.m. – 12:00 p.m.             In-Session Wrap-Up