Pre-conference training sessions offer the opportunity to gain additional insight into Verint solutions before the Driving Innovation conference begins. Sessions are organized into tracks that focus on industry best practices and/or features in our Impact 360 solutions. Some sessions will be conducted using Verint University’s Virtual Laboratory, and attendees need to bring laptop computers to participate in hands-on lab exercises unless otherwise noted.

Pre-registration is required to attend pre-conference training sessions. You must be registered for the main conference in order to register for pre-conference training. Please note that space is limited and available on a first-come, first-served basis.

Pre-conference Training – Pricing, Course Descriptions, and Schedules

The pre-conference training registration fees for Tracks 1 - 7 are $250 USD per session. The fee for Session 8 is $500. These fees include breakfast and lunch for all pre-conference sessions.

Monday, June 3, 2013

Track 1: Impact 360 System Administration Version 11

9:00 a.m. – 12:00 p.m. Session 1: Enterprise System Administration

1:00 p.m. – 4:00 p.m. Session 2: Advanced System Administration & Troubleshooting

Click here for the track description and intended audience

Track 2: Impact 360 Quality Monitoring Version 11

9:00 a.m. – 12:00 p.m. Session 1: User Management and the Integrating with Impact 360 Solutions

1:00 p.m. – 4:00 p.m. Session 2 Calibrating with Assessments and Customer Xperience

Click here for the track description and intended audience

Track 3: Impact 360 Workforce Management Version 11

9:00 a.m. – 12:00 p.m. Session 1: Strategic Forecasting & Planning

1:00 p.m. – 4:00 p.m. Session 2: Forecasting for Back Office and Deferred Queues

Click here for the track description and intended audience

Track 4: Impact 360 Speech Analytics and Advanced Desktop Analytics Version 11

9:00 a.m. – 12:00 p.m. Session 1: Advanced Speech Analytics

1:00 p.m. – 4:00 p.m. Session 2: Desktop Analytics

Click here for the track description and intended audience

Track 5: Impact 360 Performance Management Version 11

9:00 a.m. – 12:00 p.m. Session 1: Advanced Scorecards

Click here for the track description and intended audience

Track 6: Voice of the Customer Analytics

9:00 a.m. – 12:00 p.m. Session 1: Leveraging Customer Feedback and Vovici

1:00 p.m. – 4:00 p.m. Session 2: Analyzing Voice of the Customer Data

Click here for the track description and intended audience

Track 7: Workforce Management for Retail Financial Services (RFS)

9:00 a.m. – 12:00 p.m.  Session 1: Upgrade Path V.7.9 to V.11.0 for Impact 360 RFS

1:00 p.m. – 4:00 p.m. Session 2: Planet WFM V.9.X - 10.X Scheduling

1:00 p.m. – 4:00 p.m. Session 3: Impact 360 RFS V.9.X - 11.0 Scheduling

Click here for the track description and intended audience

Track 8: Advanced Vovici 6 (one session; 6 hours) 

9:00 a.m. – 4:00 p.m. Click here for the track description and intended audience.