Full-Time and Compliance Recording for Call Centers and Trading Rooms
Organizations around the globe rely on Verint recording solutions for full-time and compliance recording. We offer recording solutions for call centers, contact centers, and trading rooms of all sizes, whether they use traditional time-division multiplex (TDM) recording or Internet protocol (IP) recording—or both. Our solutions help organizations address compliance, sales verification, and dispute resolution challenges and include:
- Impact 360 Recording for larger contact centers
- Audiolog for contact centers
- Impact 360 for Financial Trading for trading rooms
- Optional PCI and Recording Encryption solutions to facilitate compliance with PCI DSS
Impact 360 Recording
Impact 360 Recording is a robust, reliable full-time recording solution to help larger contact centers meet a range of needs, from compliance recording and liability management to monitoring agent performance.
Impact 360 Recording can capture, index, and retrieve up to 100 percent of customer and caller interactions (audio and screens) in traditional TDM, IP, mixed telephony, and mobile phone environments. It can support thousands of channels and multiple sites centrally, with a single point of administration and open standards storage.
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Audiolog for Contact Centers
Audiolog for Contact Centers is a high performance, multimedia recording platform that offers a variety of configuration options.
The solution includes an intuitive, browser-based interface, simplified evaluation forms, calibration functionality, and flexible, easy reporting.
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Impact 360 for Financial Trading
Impact 360 for Financial Trading is designed to meet the unique full-time and compliance recording requirements of trading floors.
This solution can capture, index, and retrieve trader calls across thousands of channels and multiple sites, with a single point of administration and open standards storage.
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PCI and Recording Encryption Solutions
Verint PCI and Recording Encryption solutions are designed to help contact centers, trading rooms, payment processing operations, and other organizations achieve compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Designed to work with recording solutions within the Impact 360 suite, this optional functionality uses AES 256-compliant encryption help protect data when recorded, in transit. A separate key management system (included in the solution) enables customer data to be moved, archived, and stored, while protecting it from unauthorized access.
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