Impact 360 Speech Analytics Essentials
Bringing the Benefits of Speech Analytics to Smaller Contact Centers
Today’s cost-conscious businesses understand that customer interaction recordings can provide valuable insight into products, services, and processes. But the volume of recordings can make analyzing them difficult, even in smaller contact centers.
Impact 360 Speech Analytics Essentials gives small contact centers the ability to glean valuable intelligence from thousands of customer calls quickly, so they can take action quickly.
Zero in on the Calls That Matter Most
Designed with the business user in mind, Impact 360 Speech Analytics Essentials offers patented technology that can index 100 percent of calls and their meaning up front. Powerful tools provide users with search or category suggestions based on the data collected and can uncover unknown, buried issues—all before listening to a single call.
Optimize Your Business
Impact 360 Speech Analytics Essentials works in conjunction with Verint’s suite of workforce optimization, quality monitoring, and recording solutions. Organizations use the solution to pinpoint cost drivers, trends, and opportunities; identify strengths and weaknesses with processes and products; and understand how offerings are perceived by the marketplace. With Impact 360 Speech Analytics Essentials, you can:
- Gain insight from recorded calls to help reduce costs and improve products, processes, competitive advantage, and the overall customer experience.
- Leverage out-of-the-box functionality to surface and analyze trends that might otherwise go undetected without listening to thousands of calls.
- Share high-value intelligence across the enterprise.
- Benefit from a lower total cost of ownership, increased security, greater return on investment, and other advantages from a solution that’s part of the unified Impact 360 Workforce Optimization suite.
Learn more about how Impact 360 Speech Analytics Essentials can optimize your business.