Impact 360 Enterprise Workforce Management
Staff Appropriately for Your Workload and Enhance Performance
Designed to work across the enterprise, Impact 360 Workforce Management provides accurate forecasting for intra-day, daily, and long-term workload. It can help you produce optimal schedules by balancing defined shift rules, work patterns, breaks, targeted service-level goals, and individual skills, proficiencies, and preferences, enabling you to:
- Schedule meetings or training without impacting service levels.
- Comply with government, union, and “time-banking” regulations.
- Create centralized forecasts and schedules with a single point of control over the entire network, or decentralized schedules that allow for decision-making at individual sites.
- Schedule based on skills, work queues, and other parameters.
As a web-enabled solution, Impact 360 Workforce Management eliminates the expense and administrative burden of thick-client solutions. It also offers the benefit of being part of Verint’s Impact 360 Workforce Optimization suite. This unified suite brings together software and services for quality monitoring and recording, voice of the customer analytics, desktop and process analytics, workforce management, performance management, eLearning, coaching, and more into a unified solution for analyzing customer interactions, improving workforce performance, and optimizing service processes.