Better Business and a Safer World
Verint is a global leader in Actionable Intelligence solutions and value-added services. Verint Enterprise Intelligence Solutions help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. Verint Security Intelligence Solutions help government and commercial organizations protect people and property and neutralize terror and crime. More than 10,000 organizations — including over 85 percent of the Fortune 100 — use our solutions to improve enterprise performance and make the world a safer place.
Enterprise Workforce Optimization
For years, organizations have scrutinized their contact centers to gauge performance, cost, and customer satisfaction. But contact centers are only one factor in the overall customer experience equation. Other areas of the organization, such as branch operations, marketing and customer care, and back-office operations all contribute to customer perceptions about your business.
Voice of the Customer Analytics
Verint’s Voice of the Customer Analytics solution provides a complete set of analytics for examining information from channels customers use to communicate with—and about—your business, including phone, chat, and social media. By leveraging this information, you can respond more effectively to customer and market demands.
Video & Situation Intelligence Solutions
Verint Video & Situation Intelligence Solutions help protect people, property and assets. The award-winning Nextiva portfolio features IP video and physical security information management software, integrated analytics, encoders, cameras, wireless devices and intelligent NVRs. Open, standards-based and IT friendly, Verint solutions help organizations realize the benefits of IP video leveraging their legacy video investments.
Communications & Cyber Interception Systems
We provide these agencies with tools and technology to help them address the challenges they face and achieve their mission.
Communications and Cyber Intelligence solutions include:
Verint Public Safety products help public safety answering points (PSAPs), emergency communications centers, command and control centers, law enforcement agencies, and government authorities perform a variety of critical tasks, including multimedia recording and quality assurance, workforce optimization, and physical security information management.