Enterprise Workforce Optimization
For years, organizations have scrutinized their contact centers to gauge performance, cost, and customer satisfaction. But contact centers are only one factor in the overall customer experience equation. Other areas of the organization, such as branch operations, marketing and customer care, and back-office operations all contribute to customer perceptions about your business.
The Impact 360 Workforce Optimization suite includes:
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Voice of the Customer Analytics
Verint’s Voice of the Customer Analytics solution provides a complete set of analytics for examining information from channels customers use to communicate with—and about—your business, including phone, chat, and social media. By leveraging this information, you can respond more effectively to customer and market demands.
Voice of the Customer solutions include:
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Video & Situation Intelligence Solutions
Verint Video & Situation Intelligence Solutions help protect people, property and assets. The award-winning Nextiva portfolio features IP video and physical security information management software, integrated analytics, encoders, cameras, wireless devices and intelligent NVRs. Open, standards-based and IT friendly, Verint solutions help organizations realize the benefits of IP video leveraging their legacy video investments.
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Communications & Cyber Interception Systems
We provide these agencies with tools and technology to help them address the challenges they face and achieve their mission.
Communications and Cyber Intelligence solutions include:
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Public Safety
Verint Public Safety products help public safety answering points (PSAPs), emergency communications centers, command and control centers, law enforcement agencies, and government authorities perform a variety of critical tasks, including multimedia recording and quality assurance, workforce optimization, and physical security information management.
Public Safety Solutions include:
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