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Products

Capture Interactions and Manage  Resources More Effectively

The Verint public safety portfolio is built on our years of experience delivering world-class security intelligence solutions to government, public, and enterprise organizations. Our products help public safety answering points (PSAPs), emergency communications centers, command and control centers, law enforcement agencies, and government authorities perform a variety of critical tasks pertaining to emergency response, investigation, and analysis.

Verint’s portfolio of public safety and security products includes:

  • Multimedia Recording and Quality Assurance — Audiolog for Public Safety is a multimedia recording and quality assurance solution to help PSAPs and other emergency response organizations meet compliance requirements and evolving communications requirements, such as Next-Generation 9-1-1 (NG9-1-1) and E-112.
  • Workforce Optimization — Impact 360 for Public Safety is a workforce optimization solution that incorporates the multimedia recording and quality assurance functionality of Audiolog with forecasting and scheduling, incident investigation and analytics, speech analytics, performance management, eLearning, and coaching functionality.
  • Physical Security Information Management — Nextiva PSIM (Physical Security Information Management) is an integrated physical security platform that captures information from security, safety, and other systems, enabling users to view, correlate, and analyze data to identify situations quickly, initiate response, and collaborate with local agencies.
  • Communications and Cyber Intelligence Solutions — This portfolio of solutions is designed to help law enforcement organizations detect, investigate, and neutralize crime.

Multimedia Recording

Audiolog is an advanced, digital multimedia recording, retrieval, and quality assurance solution designed to enhance the performance of emergency response, public safety, and control room operations. Audiolog offers superior reliability in mission-critical environments, along with flexible, easy-to-use functionality that can help your agency, department, or organization meet the demands of evolving communications requirements, such as NG9-1-1 and E-112.

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Workforce Optimization

Today’s emergency dispatch facilities and 9-1-1 centers must deliver services effectively while minimizing costs and meeting evolving challenges, such as Next-Generation 9-1-1 (NG9-1-1) and E-112. With Verint’s Impact 360 for Public Safety, your organization can meet these challenges by capturing and evaluating interactions across multiple channels; gaining insight to enhance investigations; automating key activities, such as scheduling, coaching, and training call takers, and more.

Impact 360 for Public Safety combines the robust, multimedia recording  and quality assurance functionality of Audiolog with powerful workforce optimization functionality for enhancing performance in 9-1-1 centers, including:
  • Performance management
  • Incident investigation and analytics
  • Speech analytics
  • Workload forecasting and staff scheduling
  • Staff coaching and training
  • Citizen surveys

The solution uses standard PC components and is quick to deploy, easy to use and administer, and offers superior security, reliability, and scalability.


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Physical Security Information Management (PSIM)

One of the biggest challenges facing today’s command and control centers is the ability to quickly detect, understand, and respond to complex situations as they evolve. With Nextiva PSIM, organizations can capture and bring together information from a variety of security, safety, and building management systems, enabling users to view, correlate, and analyze it to identify situations quickly, initiate response, and coordinate management with local agencies.

Nextiva PSIM leverages an intuitive, 3D multilayer user interface to facilitate immediate situational awareness and a faster response. The solution’s open platform and scalable architecture allows multiple users to view information—including events, alerts, and video from multiple sites—simultaneously. Operators situated in different locations can collaborate and share information efficiently for a coordinated, effective response.

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Law Enforcement

Verint Communications and Cyber Intelligence Solutions offer law enforcement agencies and other police services a broad portfolio of solutions for rapidly detecting threats, conducting more productive investigations, collecting evidence, and preventing crime.

Verint solutions efficiently collect, monitor, and analyze information from virtually any communications network or data source. Our portfolio features solutions for target and mass interception of fixed and mobile communications, accurate mobile location tracking, tactical intelligence, and automatic collection and analysis of large volumes of open source Web content (OSINT/WEBINT).

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