NG 9-1-1 and E-112
Meeting Evolving Communications Standards
Next-Generation 911 (NG9-1-1), the European Union’s E-112 mandate, and other public safety standards seek to improve the responsiveness of emergency services by leveraging advanced communications and location tracking technologies. However, these mandates can place serious cost and operational burdens on public safety answering points (PSAPs), which may already be grappling with the challenges of diminished funding, shrinking staffs, growing workloads, and rising expectations.Verint offers solutions to help agencies meet these challenges. Our Audiolog for Public Safety solution provides multimedia recording, helping agencies capture communications over the phone, radio, SMS, and more. Going further, Verint Impact 360 for Public Safety can help emergency communications centers address additional challenges by enabling them to:
- Assess call handling performance and target training to new requirements and processes and individual employee needs.
- Improve operational efficiency, maximize resources, and reduce liability and risk.
- Gather citizen feedback about interactions to increase communications center responsiveness and public confidence.
- Comply with best practices, government mandates, and industry standards for call handling evaluation and reporting.