Control Room Operations
Benefit from Multichannel Voice of the Customer Analytics
Control rooms—particularly in high-risk environments, such as nuclear power stations, petrochemical facilities, and prisons—have many specialized requirements, including the need to capture interactions over the phone, Web, and other media for security, compliance, and verification purposes.
As an organization’s “nerve center,” control rooms typically combine layers of diverse hardware and software into a single operator interface. Additional concerns include the need for highly robust systems to help ensure fail-safe operations.
Verint offers a range of solutions that can help control rooms address these concerns, including:
- Audiolog for Public Safety for robust, multimedia recording and quality assurance.
- Nextiva Video Management Software to help streamline operations with video viewing and recording functions, and system monitoring and investigation management capabilities.
- Nextiva Physical Security Information Management (PSIM) to leverage information from various standalone systems and sensors for enhanced situational awareness and response.