Use the voice of your customer to optimize your business.
Nothing can tell you more about your business than the voice of your customers, but the sheer number of recorded customer conversations in your contact center can easily exceed your ability to review and analyze them. With Impact 360 Speech Analytics, you can glean valuable intelligence from thousands—even millions—of customer calls quickly, so you can take action quickly.
Whether you’re working to improve the efficiency and customer experience of your contact center or building out an enterprise-wide customer experience program, Verint’s Impact 360 Speech Analytics solution is a valuable resource that can help you:
- Analyze call content to reveal insights on reducing costs and improving products, processes, and the customer experience.
- Help organizations identify competitive threats and opportunities and the root cause of customer dissatisfaction and call volumes.
- Identify and validate “moments of truth” in the customer journey.
- Understand drivers of customer loyalty across the enterprise.
Different Solutions for Different Environments
No matter the size of your business, Verint has an Impact 360 Speech Analytics solution that’s right for you.
- Impact 360 Advanced Speech Analytics provides larger organizations with a robust feature set for analyzing and categorizing contact center recordings according to each company’s challenges and objectives.
- Impact 360 Speech Analytics Essentials offers smaller organizations out-of-the-box functionality for surfacing and analyzing trends that might otherwise go undetected—without users having to listen to thousands of calls.
- Impact 360 Speech Analytics Essentials for Audiolog distills valuable insights from customer interaction recordings in Verint's Audiolog solution to help reduce costs and improve the customer experience.
The Verint Advantage
Verint’s Impact 360 Speech Analytics solutions can be used alone or as part of a unified suite of solutions. Advantages of the Verint solution include:
- Integration with Workforce Optimization and Voice of the Customer Analytics solutions—Impact 360 Speech Analytics integrates with Verint’s Voice of the Customer Analytics and Impact 360 Workforce Optimization solutions to facilitate using the voice of your customer to optimize your business.
- Early Warning on Customer Issues—Organizations can use Verint’s speech analytics solution to track what is impacting critical business drivers. They also use the solution to surface trends and customer issues that would otherwise remain hidden.
- Deployment Flexibility—Leverage managed services to deliver recurring analysis or take advantage of traditional deployments and benefit from Verint’s low total cost of ownership.