Marketing & Customer Care Solutions
Capture and Learn from the Voice of the Customer Across Many Channels
One of the biggest challenges in marketing and customer care can be summed up in a single question: What do our customers think?
With Voice of the Customer solutions from Verint, you can get the data you need to answer with confidence, regardless of the ways in which customers communicate with you. Our solutions include:
- Impact 360 Speech Analytics for mining recorded calls.
- Impact 360 Text Analytics for analyzing text-based communications, including email, Web forms, and postings on social media sites, such as Facebook and Twitter.
- Verint Enterprise Feedback Management for capturing customer feedback as part of—or independent from—contact center feedback.
- Impact 360 Customer Feedback for capturing feedback over the IVR.