For years, Service Providers have been tasked with managing diverse infrastructure challenges as organizations try to do more with less. In today’s always-on environment, every service provider is expected to meet service level requirements while managing costs, but those who are truly successful focus on exceeding expectations. More and more organizations are leveraging analytics to understand customer perception and sentiment regarding products and services—and how these impact the day-to-day operations of the business.
Verint Voice of the Customer Analytics provides a complete set of solutions for utilizing interactions and feedback to respond more effectively to customer and market demands. Our offerings include:
- Speech Analytics for mining recorded calls.
- Text Analytics for analyzing text-based interactions.
- Enterprise Feedback Management for providing email, Web, and mobile survey capabilities throughout the enterprise.
- Customer Feedback for providing IVR-based survey capabilities to the contact center.
- Impact 360 Speech Analytics
- Impact 360 Text Analytics
- Impact 360 Enterprise Feedback Management
- Impact 360 Customer Feedback Surveys