The very nature of the services provided by healthcare organizations makes a focus on customer service critical. Indeed, the dual mandate of keeping customers satisfied while meeting business goals creates an imperative for aligning optimization efforts with the needs and preferences of customers.
Verint’s Voice of the Customer Analytics solutions helps healthcare organizations meet the needs of both their customers and the business. Our solutions include:
- Speech Analytics for understanding customer preferences and meeting standards for compliance.
- Text Analytics for analyzing customer input in chat, emails and social media.
- Enterprise Feedback Management for developing benchmarks in customer satisfaction across the enterprise.
- Customer Feedback Surveys for gathering immediate feedback on the quality of service provided.
Learn how healthcare company VSP Vision Care uses Verint solutions to optimize its business
- Voice of the Customer Analytics
- Impact 360 Speech Analytics
- Impact 360 Text Analytics
- Impact 360 Customer Feedback Surveys