The insurance industry is challenged more than ever to expand its products and services, reduce costs, enhance efficiency and engage customers via new communications channels. Feedback from customers, employees and partners is critical to enabling insurance organizations to effectively respond to customer demands, increase customer satisfaction and positively impact the bottom line.
Verint’s Voice of the Customer Analytics solutions help insurance companies increase insight from customers and use that feedback to gain competitive advantage. Our offerings include:
- Speech Analytics for better service delivery and to identify problems before they escalate.
- Enterprise Feedback Management for benchmarking customer satisfaction levels.
- Text Analytics for understanding the drivers of critical KPIs.
- Customer Feedback Surveys for in-the-moment feedback on service quality.
Learn how insurers such as HCF use customers insight to improve service delivery and identify problems before they escalate.