Telecommunications
Today’s telecommunications companies must efficiently manage resources to meet dynamic business requirements, as well as meeting the reliability, security and redundancy requirements of their customers. In addition, they face challenges such as delivering responsive, efficient customer service—often across locations and time zones—at a reasonable cost, enabling customers to personalize communications to meet their individual needs.
Verint offers Voice of the Customer Analytics solutions that help telecoms tackle these challenges, meeting and exceeding customer expectations. Our solutions include:
- Voice of the Customer Analytics to help organizations understand and anticipate customer expectations. These solutions mine customer interactions and sentiment across the phone, Web, email, social media and more. Armed with this information, you can adjust products and services, surface hidden issues and opportunities, gain insight into competitive offerings and more. Our Voice of the Customer offerings include:
- Speech Analytics for mining recorded calls.
- Text Analytics for analyzing text-based interactions.
- Enterprise Feedback Management for providing customer survey capabilities throughout the enterprise.
- Customer Feedback Surveys for conducting surveys via IVR.
Learn how Teléfonica O2 Ireland uses the voice of its customers to optimize its business.
Datasheets
- Voice of the Customer Analytics
- Impact 360 Speech Analytics
- Impact 360 Text Analytics
- Impact 360 Customer Feedback Surveys
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| Click to see the power of VOCA and how it drives customer-inspired excellence. | |
