Verint Blog
Welcome to the Verint Blog. Visit this page frequently to stay informed on topics relevant to wide variety of solutions Verint provides, industry trends in Contact Centers, Branch and Back Office Operations, Retail Financial Services, video and situation intelligence, and other security and public safety related topics.
Social Media Care and More—Join Us at Driving Innovation
by Greg Sherry, Vice President, MarketingRequests for Feedback Are Part of the Experience. Get Smart About It.
by Oren Stern, Vice President, Voice of the Customer AnalyticsWhy You Should Pay Attention to Human Capital Management and Shifting Purchase Influencers in 2013
by Paul Stockford, Chief Analyst, Saddletree ResearchGartner 360 Summit Day 2: Big Data and Customer Centricity in Focus
by Greg Sherry, Vice President, MarketingProviding the Eyes and Ears to Help Keep People Safe
by Joshua Phillips, Director of Marketing, Enterprise & Critical Infrastructure, Video & Situation Intelligence SolutionsCustomer Experience and VOC Excellence @ Gartner 360 Summit
by Greg Sherry, Vice President, MarketingSix Reasons Why the Voice of the Agent Is Important to Your VOC Program
by Oscar Alban, Principal Market ConsultantEvolving Quality Monitoring
by Bill DurrBig Data, Mobility and Analytics Continue Momentum in 2013
by Paul Stockford, Chief Analyst, Saddletree ResearchThe shift from WFM to WFO: Retail Bank Branches “Grow Up”
by Jenni Palocsik, Solutions Marketing Director, Retail Financial ServicesMega Trends Rise Above Industry Noise
by Paul Stockford, Chief Analyst, Saddletree ResearchTurn Up the Volume on Your Customer's Voice
by Siobhan Miller, Solutions Marketing Director, Speech AnalyticsVerint Salutes Earth Day--April 22, 2013
by Anne PattonManagement Training and Consulting Firm Afterburner to Present at Verint User Conference
by Laurie WickhamVerint Solutions Offer “Gamification” Opportunities That Mean Business
by Susanne PittsGartner Blog Highlights the Value of Business Process Discovery
by Laurie WickhamBig Data Alone Is Not Enough!
by Rajeev Venkat, Solutions MarketingForging a Seamless VOC Enterprise
by Susanne PittsCommonwealth Bank of Australia Receives Celent Model Bank Award
by Candace FlynnLeading Industrial Distribution Company Building Its Customer Focus with Verint
by Candace FlynnMore Customers Worldwide Choosing Verint for Analytics-Driven Recording and Quality Monitoring Solutions
by Candace FlynnQM Assessments: How Many Is Enough?
by Bill Durr, Principal, Global Solutions ConsultantMultichannel Banking: Current Perspectives and Innovations
by Jenni Palocsik, Solutions Marketing Director, Retail Financial ServicesThe Path to Customer Service Success: How to Get There
by Nancy Porte, VP of Customer ExperienceAre You Personalizing the Customer Experience?
by Siobhan Miller, Solutions Marketing Director, Speech AnalyticsVerint Customer CredAbility Makes Computerworld Honors List
by Candace FlynnSix Tips to Shorten Your Survey
by Sean MahoneyTiming Is Everything
by Brian StrachmanUpcoming Event: Sharing Resources in Public Safety
by Candace FlynnExamples of Innovation in Retail Banking: "They Do Exist!"
by Jenni Palocsik, Solutions Marketing Director, Retail Financial ServicesSix Reasons Why You Should Attend Driving Innovation
by Laurie WickhamParticipants Wanted for Ventana Research Survey on Next-Generation Workforce Optimization
by Laurie WickhamPenalties Significantly Increase for HIPAA Violations
by Brynn Palmer, Principal Consultant - @verintbrynnInnovation in Retail Banking: Setting the Tone
by Jenni Palocsik, Solutions Marketing Director, Retail Financial ServicesBehind the Scenes of Mobile Phone Recording 2.0
by Robert Simpson, Vice President, Global Financial ComplianceGive Correlation a Try
by Sean MahoneyKeeping Employees Secure Is the Safe Choice
by Susanne PittsIMAGINE IF YOU COULD Manage Productivity with One, Universal Measurement?
by Tim Taylor, Director, Consulting ServicesStrategic Planning
by Bill DurrGiving Young Scholars the Gift of Play
by Susanne PittsThe Benefits of Speech Analytics Aren't Just Talk
by VerintWHAT IS the Difference Between Performance Management Scorecards and Dashboards
by Brian StrachmanBig VoC Data -- Getting Even Bigger!
by Daniel Ziv, VP - Voice of the Customer AnalyticsChina Pacific Insurance Company Deploys Impact 360 Speech Analytics Software from Verint
by Daniel Ziv, VP - Voice of the Customer AnalyticsA Branch Perspective: What You Don't Know Can Hurt You. How to See What's Really Happening
by Jenni Palocsik, Marketing Director, Retail Financial ServicesCustomer Experience, Downton Abbey Style
by Nancy Porte, VP of Customer Experience, VerintThe Cachet of Trust
by Bill DurrEarly Bird Registration for Verint User Conference Extended
by Laurie WickhamUnifying Scorecards and Coaching for Continuous Improvement
by Brian Strachman, Solutions Marketing ManagerMeasuring Quality through the Customer's Eyes – How to Get Started
by Oscar Alban, Principal Market Consultant, VerintKicking Off a Successful CX Campaign in 2013
by Nancy Porte, VP of Customer Experience, VerintVentana Research Highlights Verint’s New Personalized Guidance Offering
by Rachel TeittVerint’s Predictions for the CX Field in 2013
by Nancy Porte, VP of Customer Experience, VerintFive Strategies to Manage Feedback Fatigue
by Nancy Porte, VP of Customer Experience, VerintGet Insight into the Fundamentals of PCI -- Join Verint Webinar on January 29
by Nancy Porte, VP of Customer Experience, VerintVentana Research Shares Perspective on Verint's Recent Impact 360 Enhancements
by Rachel TeittVerint Introduces Real-Time Personalized Guidance for Contact Center Agents
by Laurie WickhamMeasuring Quality Through the Customers Eyes
by Oscar Alban, Principal Market Consultant, VerintWhat Gets Measured Gets Improved
by Brian Strachman, Solutions Marketing ManagerRegister for Saddletree Webinar: Surprising Strategies for Contact Centers in 2013
by Laurie WickhamSpeech analytics – what does it all mean?
by Steve Rosier2013 Janus Article
by Bill DurrAct Now to Take Advantage of Early Bird Registration for Verint User Conference
by Laurie WickhamNew Year, New Location for Your Business?
by Laurie WickhamSix Reasons to Attend Driving Innovation 2013
by Laurie WickhamAre Your Customers Happy With Their Branch Experience?
by Jenni Palocsik, Marketing Director, Retail Financial ServicesRegistration Now Open for Driving Innovation 2013
by Jenni Palocsik, Marketing Director, Retail Financial ServicesVerint University Announces New Facility and Other Enhancements
by Jenni Palocsik, Marketing Director, Retail Financial ServicesVerint Global Study Highlights Service as Growing Influencer in the Customer Satisfaction Equation
by Candace FlynnBig Data and the Executive Level—It’s Not What You Think
by Ryan Hollenbeck, Senior Vice President, Marketing, Verint SystemsNew Whiteboard Animation Showcases How Verint Solves Real-World Business Problems Using Customer-Centric WFO
by Ryan Hollenbeck, Senior Vice President, Marketing, Verint SystemsVerint Placed in “Leaders” Quadrant of 2012 Magic Quadrant for Contact Center Workforce Optimization
by Ryan Hollenbeck, Senior Vice President, Marketing, Verint SystemsPesky Things that Keep Branch Bankers up at Night
by Jenni Palocsik, Marketing Director, Retail Financial ServicesStriving for an “Intelligent Enterprise”
by Ryan Hollenbeck, SVP Global MarketingMaximizing Customer Satisfaction While Optimizing Performance
by Ryan Hollenbeck, SVP Global MarketingVerint’s Georgia Office Moves to New Location
by Ryan Hollenbeck, SVP Global MarketingSpecial Promotion from Verint Educational Services - Act Now!
by Ryan Hollenbeck, SVP Global MarketingVerint Unveils New Website
by Laurie WickhamFocusing on Branch Sales
by Jenni Palocsik, Marketing Director, Retail Financial ServicesIncreasing Bank Branch Efficiency
by Jenni Palocsik, Marketing Director, Retail Financial ServicesBig Data and Mapping the Genetics of Customer Behavior
by Ryan Hollenbeck, Senior Vice President, Marketing, Verint SystemsBOO! It’s Big Data!
by Nancy Porte, Vice President, Customer Experience - Vovici, a Verint CompanyMaking the Most of Each Branch Interaction
by Jenni Palocsik, Marketing Director, Retail Financial ServicesMinnesota Regional Agencies to Implement Verint Audiolog for Public Safety
by Jenni Palocsik, Marketing Director, Retail Financial ServicesThe Four “Big Ones” for Branch Operations
by Jenni Palocsik, Solutions Marketing Director, Retail Financial ServicesLeading U.S. Financial Services Organization Implementing Nextiva IP Video Portfolio from Verint to Advance Security in Retail Branch Locations
by Jenni Palocsik, Solutions Marketing Director, Retail Financial ServicesEndoscopy Machine Manufacturer Implements Verint Enterprise Feedback Management Software
by Jenni Palocsik, Solutions Marketing Director, Retail Financial ServicesThe Container Store Implementing Verint Video Intelligence Solutions
by Jenni Palocsik, Solutions Marketing Director, Retail Financial ServicesGet in the Game: How to Use Feedback to Score a Touchdown
by Jenni Palocsik, Solutions Marketing Director, Retail Financial ServicesBig Data and the Contact Center at the Trinity of Text, Talk and Transactions
by Ryan Hollenbeck, Senior Vice President, Marketing, Verint SystemsNew Video Highlights the Value of Tapping into Customer Feedback
by Ryan Hollenbeck, Senior Vice President, Marketing, Verint SystemsInvestors Bank to Implement Workforce Management Software from Verint
by Ryan Hollenbeck, Senior Vice President, Marketing, Verint SystemsGlobal Financial Services Firm Deploying Verint Software to Increase Operational Efficiency
by Ryan Hollenbeck, Senior Vice President, Marketing, Verint SystemsVerint Signs Definitive Agreement to Acquire Comverse Technology Holding Company
by Ryan Hollenbeck, Senior Vice President, Marketing, Verint SystemsFive Tips for A Successful Productivity Improvement Initiative
by Mary Lou Joseph, VerintWhat Is the Right Length for a Survey?
by Sean Mahoney, Vovici
