AI Business Outcomes, Now™
Ready to move on from AI experiments to AI outcomes? Verint Platform was built to increase CX automation in your contact center, giving you lower costs while elevating CX.
The State of Digital Customer Experience Report 2024
Unlock the secrets to elevated customer experience.
AI Business Outcomes from Verint Customers
- $10M Saved
A bank contained 10M interactions (80% containment rate) through AI-driven self-service with Verint IVA.
- $9M Saved
A bank reduced call time by 20 sec by giving agents real-time knowledge, through the Knowledge Automation Bot, increasing agent capacity by 7%.
- $4.5M Saved
An insurer reduced attrition by 30% by providing agents unlimited scheduling flexibility with Verint TimeFlex Bot.
- $3M More in Sales
A healthcare brand used the Exact Transcription Bot to achieve 90% transcription accuracy, leading to a $3M boost in sales.
- $5M Saved
A financial services firm reduced call duration by 20 sec by providing agents real-time coaching with Verint Coaching Bot.
- +39 NPS
A mortgage lender increased NPS from +3 to +39 through real-time agent coaching with Verint Coaching Bot.
Stronger, faster AI outcomes
Recognized as best-in-class by your peers
Explore our Open Platform
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Forecasting and Scheduling
Accurately forecast demand across channels and schedule the right employees doing the right work at the right time.Quality and Compliance
Ensure every interaction across channels is consistently of high quality and follows all your processes and procedures.Coaching Bot
Create positive outcomes for your customers. Give your employees the answers and guidance they need – when they need it.Channel Automation
Unify customer interactions across voice & digital channels in a single agent experience. Create consistency across channels.Business Analytics
Surface meaningful insights across voice and text channels to lower costs and improve customer experience.Channels & Desktop
Power effortless customer self-service on any channel to reduce inbound service volume and increase customer satisfaction.Voice of the Customer
Unify, analyze, and act on direct, indirect, and inferred feedback. Improve enterprise-wide engagement and drive successful CX.Verint Web & Mobile
Collect, integrate, analyze, and action web and mobile feedback to improve the user experience, streamline customer effort, and drive conversion and engagement.ISG Research: Contact Center Advanced Buyers Guide
Contact center technology has evolved to meet the growing needs of today’s customer. Leading brands use data and AI as a foundation to drive a superior customer experience while lowering costs.
To better understand the critical capabilities required in the contact center and see why Verint was named a leader in the market, read the ISG Research™ Contact Center Advanced Buyers Guide now.
Read the report
Industry recognition
How Generative AI Will Transform Your CX Program
Download the ReportThe time to embrace Generative AI in your customer experience program is now. Authored by Gartner®, this report delves into the impact of GenAI across all aspects of customer experience, from understanding customer behavior to setting strategic direction and coordinating enterprise-wide initiatives.
Verint ranks as leader in Conversational AI
Download the ReportConversation is a fundamental part of our everyday lives. And modern conversational AI solutions, that allow enterprise businesses to deploy ‘virtual’ or ‘digital’ assistants, have significantly evolved in recent years and become more intelligent and more essential than ever.
Verint named leader in The IDC MarketScape Report
Download the ReportWith numerous solutions on the market, it’s important to understand what sets leaders a apart from the pack. Read the IDC MarketScape: Worldwide Voice of the Customer Applications 2023-24 Assessment.
CX Automation Insights
Drive AI Outcomes Now
Reach out to see how you can leverage an open platform with data and AI at the core to increase CX automation and deliver AI Business Outcomes. Now.
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