Interaction Analytics Software

Business Analytics

Harness the power of your behavioral data with the right solutions for the needs of your business leaders, business analysts and IT developers. Quickly surface meaningful insights to lower costs, elevate CX, and inform your business of key trends and anomalies.

AI Business Outcomes from Verint Customers

$4M Saved
A warranty company uses the Exact Transcription Bot to identify call reduction opportunities from repeat calls.
Improved NPS by 14 points
A telco company used accurate transcriptions to help customers select the best services for their needs.

Customer Success Stories

Supercharge Analyst Capacity with Genie Bot

Analyzing unstructured phone conversations takes time, creating a bottleneck to find the insights your business needs. Verint Genie Bot uses AI to break through this bottleneck and dramatically speed time to insights. The Genie Bot leverages generative AI to give analysts the power to ask questions about their unstructured data for immediate insights. The bot uses the specific subset of calls you are interested in so your insights are highly relevant, and because it’s embedded in Verint Speech Analytics, users can easily bring up individual calls for analysis to quickly validate the GenAI insights.

Data is at the core of Verint Platform

Harnessing your behavioral data is critical to achieving the business outcomes you’re looking for. Data is used to power your specialized bots and train your AI models. But, organizations need data for more than just AI. All types of users need to be able to take advantage of this data, including:

Business Users
IT and Data Science Teams
Business Analysts

Different groups need unique insights to make data driven decisions, and Verint Business Analytics Suite provides tailored solutions for each one.

Learn More About Verint Open CCaaS

the power of the platform: data thumbnail

The right business analytics solution for each user

Verint Business Analytics suite offers a variety of solutions to meet the needs of all of your constituents.

Business Users:
- Data Insights Bot – Have conversations with your data to receive immediate insights into the KPIs you care about
IT and Data Science Teams:
- Data Hub – Connectors and Verint Da Vinci Services make it easy to incorporate data from Verint Platform into your projects
Business Analysts:
- Interaction Analytics – Market-leading speech and text analytics enable deep analysis to generate insights to drive improvement across the enterprise

Business Analytics product lineup

Interaction Analytics
Interact with your customers on whatever channel they choose while uncovering valuable insights — regardless of where or how these interactions take place.
Speech Analytics
The most-used and highest-rated speech analytics application on the market. Surface valuable intelligence from recorded calls.
Text Analytics
Extract actionable business insights from unstructured data across web chat, email, social media, and call notes to drive an enhanced insight into your customer experience (CX).
Desktop and Process Analytics
Optimize processes to improve employee productivity and capacity and help ensure compliance.
Application Triggers
Leverage desktop application events for real-time compliance and employee guidance in areas such as PCI, PII and HIPAA.
Application Visualizer
Gain visibility into contact center agent desktop activity and behavior.
Data Insights Bot
Use AI to automate quick access to insights across all your behavioral data.

Insights at the speed of NOW

The Verint Data Hub unifies behavioral data across all customer touchpoints, providing a gold mine of business insights to power the contact center and the entire enterprise. But for many organizations, the pace of accessing those insights has been throttled by a resource bottleneck in hiring and training analysts.

With Verint’s GenAI powered business analytics solutions like the Genie Bot and the Data Insights Bot, your analyst team is now supercharged to deliver to the business both deeper insight and shorter time to insights.

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Unrivaled comprehension accuracy

Some of the world’s most iconic brands rely on Verint Speech, Text, Interaction Analytics. Powered by Verint Exact Transcription Bot, we put unmatched transcription and comprehension accuracy at your fingertips. Accurately process voice with complete speaker separated transcription for 100% of customer interactions.

Comprehensive analysis includes:

AI-driven conversational themes
Push-button root cause analysis
Emerging trends on categories and unlimited terms
Sentiment analysis and core on every interaction
Visual map of every call
Automated KPI calculations and more.

Download: Verint Da Vinci White Paper

Verint speech to text transcription bot continuously improving accuracy graphic

Have a conversation with your data

What if accessing insights was as easy as asking a question? With Verint, it is.

The Data Insights Bot uses AI to automatically discover trends and anomalies — delivering these insights directly to your business users. Simply ask questions about your contact center behavioral data and benefit from immediate AI business outcomes.

What’s more, with Verint you can ask questions about your unstructured conversational data as well. Want to know what’s driving churn, or what phrases help close sales? Just ask the Genie Bot.

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Across channels and beyond calls

More and more customer conversations occur on channels besides the phone. Verint Text Analytics provides a comprehensive view of these conversations across channels.

Verint uses two different purpose-built engines to process speech and text so you can provide channel-specific conversational analytics such as:

Overtalk
Silence
Chat duration
Number of messages
Idle time
And much more

These insights are then combined into a unified dashboard for a complete picture of customer interactions.

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Super-charge your insights with context

You need context beyond the conversation. A negative outcome can be caused by slow applications, a lack of training or a confusing process.

Verint Desktop and Process Analytics gives you the context to fully understand how employees are spending their time, where they might be struggling, and what processes might need streamlining to improve performance. These insights are even more critical as employees work from anywhere.

Understand your employees’ desktop activities

Verint Application Visualizer gives managers objective, real-time data on employee application usage to help manage employees, provide feedback, and increase the capacity and productivity of both on-site and work-from-home employees. With Application Visualizer, supervisors can see:

If employees use correct applications during interactions
Best practices of top performers
Employees who are struggling and need coaching

Driving AI-Business Outcomes, Now

Keep your existing systems
No matter what your current ecosystem looks like today – on-premise, in the cloud, or a hybrid – you can add bots and functionality without having to rip and replace.
AI at Your Fingertips
Our bots fit seamlessly into your existing workflows and management processes, placing AI at your agents’ and managers’ fingertips.
Start at Your Own Pace
You can pick and choose the bots or solutions to automate the CX workflows that are most important to you. Start small with one bot and grow from there.

Verint Business Analytics Suite is a

recognized industry leader

“Verint is a leader with high scores for reliability, satisfaction, and has the most conversational analytics customers among vendors evaluated. ”

DMG Consulting, Conversation Analytics for the Digital Era 2024/2025
“Verint’s AI-based innovations position it as the strongest provider in the VoC analytics market. Its open and modular infrastructure is a boon for companies seeking the platform’s capabilities.”

Frost & Sullivan, Frost Radar: VOC Analytics, Sept 2024
“Verint’s CI solutions are built to increase CX Automation by leveraging an open platform, utilizing AI and generative AI models to constantly improve based on a vast database of CI interactions.”

Opus Research, Conversational Intelligence Intelliview, April 2024

Business Analytics resources

Verint Exact Transcription Bot
Read how the Verint Exact Transcription Bot can help you achieve market-leading accuracy, powered by a self-training AI that continuously learns from your organization’s data.
Brochure
Accurate, Complete and Impactful – Taking Your Speech Analytics Practice to the Next Level
Watch this webinar to learn how to take your transcription and comprehension accuracy to the next level.
Webinar
Speech and Text: Better Together
With Verint Interaction Analytics, you can see the combined topic and sentiment across both voice and text channels of communication, giving you the full picture of your contact center interactions.
Blog

Are you ready to start surfacing meaningful insights across voice and text channels? Learn how Verint can help you lower cost and improve CX.

Thank You

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Interaction Analytics Software

Business Analytics

AI Business Outcomes from Verint Customers

$4M Saved

Improved NPS by 14 points

Supercharge Analyst Capacity with Genie Bot

Data is at the core of Verint Platform

The right business analytics solution for each user

Business Analytics product lineup

Interaction Analytics

Speech Analytics

Text Analytics

Desktop and Process Analytics

Application Triggers

Application Visualizer

Data Insights Bot

Insights at the speed of NOW

Unrivaled comprehension accuracy

Have a conversation with your data

Across channels and beyond calls

Super-charge your insights with context

Understand your employees’ desktop activities

Driving AI-Business Outcomes, Now

Keep your existing systems

AI at Your Fingertips

Start at Your Own Pace

Verint Business Analytics Suite is a

recognized industry leader

Business Analytics resources

Verint Exact Transcription Bot

Accurate, Complete and Impactful – Taking Your Speech Analytics Practice to the Next Level

Speech and Text: Better Together

Start Your Customer Engagement Transformation Today!

Thank You