Verint Quality Bot
AI-Powered Automated Quality Management
Ensure high-quality and compliant contact center customer service and back-office operations by scoring every customer interaction, across all channels. Verint Quality Bot uses the power of AI to expand supervisor capacity, boost agent performance, improve service quality, and reduce costs.
AI Business Outcomes from Verint Customers
$4M Saved
A telco company increased supervisor capacity by automated scoring of 1.8M interactions.
1,200 FTE Saved
A FinTech brand increased customer service quality and compliance coverage from 1% to 96% without increasing headcount.
Verint Quality Bot: Automated Quality Management Software to Supercharge Your Contact Center Quality
Key features to drive business outcomes, now
AI-powered form building
Reduce the effort and cost associated with building evaluation forms with the power of genAI and automation.
Multi-channel autoscoring
Reduce supervisor cost related to evaluating voice and digital interactions while increasing scoring coverage.
Granular performance management
Eliminate sampling and get a more complete view of performance and compliance across all interactions.
Create and Refine Evaluation Forms Quickly
Autoscore 100% of Your Customer Interactions
Improve agent performance
Improving the Agent Experience: Ways to Use AI in Your Contact Center Now
A significant challenge contact center agents face today is having to deal with repetitive tasks and strict compliance processes, which can lead to high attrition rates and burnout.
In our latest eBook, we present practical, AI-powered solutions, including the Quality Bot, that can improve the agent experience, provide better performance feedback for improved quality and compliance management, and drive immediate business outcomes.
Download the Ebook
Real AI insights at your fingertips
Automate Quality Monitoring with Ease
Beyond the Quality Bot
Our Quality Bot works seamlessly with other Verint AI and CX automation solutions. Whether you’d like further improve the efficiency of employee coaching, add customer feedback to your quality scorecards, or speed up data analysis, we have a bot for you. Discover related products here.
Featured resources
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Frequently Asked Questions (FAQ)
AI-powered automated quality management enhances contact center performance by auto-scoring 100% of interactions, providing real-time insights, and reducing supervisor workload. By leveraging AI, businesses can improve agent coaching, boost compliance, and drive better customer experiences without increasing headcount.
Automating quality management with AI eliminates the scoring inefficiencies of traditional, more manual quality monitoring techniques, increases compliance coverage, and provides deeper insights into agent performance. Automation also helps businesses reduce costs, improve employee experience (EX), and make data-driven decisions to optimize operations.
AI autoscoring evaluates both voice and digital interactions, analyzing key performance indicators (KPIs) like script adherence, empathy, and compliance. By using artificial intelligence and automating evaluations, contact centers can achieve a more complete and objective view of agent performance without relying on manual sampling or extending supervisor headcount.
Yes, AI-powered quality management reduces compliance risks by autoscoring evaluations and ensuring 100% interaction coverage. Instead of relying on random sampling, AI-driven insights help businesses proactively identify and mitigate compliance issues before they escalate.
AI-powered automated quality management helps solve common contact center challenges such as limited supervisor capacity, manual scoring inefficiencies, inconsistent coaching, and compliance risks. By automating workflows, businesses can improve quality assurance and drive operational efficiency.
AI enhances agent coaching by providing real-time, data-driven insights into agent strengths and weaknesses. Automated evaluations help supervisors assign personalized coaching plans, ensuring agents receive targeted feedback to improve customer interactions and overall performance.
By automating evaluation processes, AI-powered quality management software reduces the need for manual scoring, decreases compliance penalties, and optimizes supervisor resources. Businesses can lower operational costs while maintaining high-quality customer service standards.
Yes, AI-powered automated quality management solutions like Verint Quality Bot seamlessly integrate with existing contact center workflows. Whether on-premises or cloud-based, AI automation enhances quality assurance without disrupting current processes.
Key features of an AI-powered quality management solution include multi-channel autoscoring, AI-driven evaluation form building, automated coaching insights, and compliance risk monitoring. These features ensure a scalable and effective quality monitoring and assurance program.
AI improves customer experience (CX) by ensuring consistent service quality, reducing errors, and enabling real-time performance monitoring. With AI-powered insights, businesses can enhance agent training, improve response times, and deliver superior customer interactions.
Reach out to learn more about how to automate your call center's quality management program
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