AI Meets Human Touch: Redefining Customer Experience Podcast
September 19, 2024
As we all know, AI is moving fast and changing everything it touches. How it intersects with the human touch in customer experience is no exception.
In the new podcast Doing CX Right: AI Meets Human Touch: Redefining Customer Experience, hosted by Stacy Sherman with Verint’s Dave Singer as her guest, this intersection is explored. They discuss AI and CX, including strategies for balancing AI with genuine human interactions.