CX Day 2024: Putting AI Business Outcomes at The Heart of CX Strategy
October 1, 2024
Customer Experience (CX) Day is dedicated to recognizing the professionals and organizations that are dedicated to delivering exceptional experiences for their customers.
This year we’re focused on outcomes. Great CX delivers better business outcomes for all—customers, employees and organizations. Verint Open Platform is designed to deliver AI outcomes that create real value for our customers, who pass on those benefits to their customers.
The Importance of AI Business Outcomes, NowTM
Properly executed CX creates stronger financial results, higher employee satisfaction and more loyal customers.
The challenge many companies face to ensure they can deliver great CX is rising customer expectations coupled with the expansion of engagement channels—often while needing to manage costs and resources efficiently.
CX automation is the solution to doing more with less. It involves leveraging AI to augment the human workforce, which improves operational efficiency and elevates CX.
Introducing CX automation to your organization lets you start to deliver stronger and faster AI outcomes quickly. The more swiftly a company can lower average handling times, increase self-service containment and eliminate after-call work, the quicker it can improve financial performance, as well as increase both customer and employee satisfaction.
Verint: The CX Automation CompanyTM
As The CX Automation company, Verint’s mission is to enable our customers to deliver AI business outcomes, now. Our team of more than 40 specialized AI bots work alongside a company’s human workforce to increase agent capacity, elevate CX and generate actionable insights from behavioral data.
As we celebrate CX Day 2024, let’s recognize the pivotal role of AI in shaping the future of customer experience. Join us in this global celebration and discover how Verint’s innovative solutions can help your organization achieve faster, more impactful AI outcomes.
Tackling Contact Center Challenges to Deliver Exceptional CX
Join our webinar on revolutionizing customer service, hosted by CRM Exchange’s Sheri Greenhaus, on October 16. The panel will discuss strategies for overcoming contact center obstacles, such as outdated technology, agent burnout and rising customer expectations.
Among the topics covered in the sessions will be:
- Redefining the role of the contact center as central to delivering value to the enterprise
- Making a stronger case for budget allocation
- Enhancing business analytics to offer valuable cross-departmental insights.
You can register for the webinar here.
A Masterclass in AI Adoption
Deciding where to invest in AI can be a daunting prospect. How do you choose a solution or platform that works best for your business? How do you ensure you’re investing in the right technology to futureproof your CX strategies?
Join Verint’s upcoming Masterclass series for valuable insights into the future of AI in customer experience and how to equip the contact center with the best tools to meet modern consumer demands.
The series consists of 3 sessions, and will cover:
- How to Use Generative AI in Your Contact Center and CX Operations
- What CIOs and Other Leaders Need to Know About Today’s Contact Center
- A Complete Guide to IVAs and Conversational AI.
Learn everything you need to know from Verint’s team of experts about AI and its myriad uses to improve your business outcomes. Sign up for one, or all three, of these masterclass sessions by following this link.
CX Day is an occasion where people and companies dedicated to creating the best possible experiences come together and recognize those who make it all possible.
Everyone at Verint wishes you a Happy CX Day!
