Fiserv Elevates CX Automation and Reduces Costs with Verint AI-Powered Bots
December 11, 2024
Learn how Fiserv, a leading global fintech and payments company, elevated CX automation, improved efficiency, and reduced costs by leveraging the flexibility of Verint Open Platform, enabling an environment of best-of-breed Verint Business Analytics solutions on-premises and Verint Da Vinci AI-Powered Bots in the cloud.
Becky Collins, Customer Experience Analyst at Fiserv, shares how Verint’s solutions—from Verint Quality Bot and Verint Coaching Bot to Verint Speech Analytics and Verint Desktop and Process Analytics—helped the company increase quality monitoring coverage without adding headcount, enhance transcription accuracy, reduce call volume, and more.
Watch the customer story video.
In addition to the full video, make sure to check out these shorter, targeted video clips too:
- Fiserv Increases Quality Monitoring Call Coverage From 1% to 96%
- Verint Speech Analytics Gives Fiserv the “Why” Behind Customer Complaints
- Flexible Hybrid Approach Opens Up a World of Bots to Fiserv