Frost Radar Report: Verint Sets the Benchmark for Voice of the Customer Analytics

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. For organizations looking to stay ahead, a modern voice of the customer (VoC) solution is essential.

That’s why we’re delighted that the Frost Radar report from Frost & Sullivan has named Verint a leader in the VoC analytics space, recognizing our innovation and impressive growth. This accolade highlights Verint’s role in helping companies turn customer insights into action, paving the way for a competitive CX strategy that delivers results.

The Frost Radar^TM Report: An In-Depth Analysis of VoC Leaders

To identify the top performers in VoC analytics, Frost & Sullivan evaluated more than 50 vendors on both an “innovation index” and a “growth index.” Only the top 10 performers in each category were chosen, and Verint emerged as the overall leader—showcasing our commitment to driving innovation and achieving growth that meets the demands of the modern CX landscape.

This recognition positions Verint as a leading choice for businesses seeking a solution that blends cutting-edge technology with tangible results.

Why Verint’s VoC Analytics Stands Out

Verint’s recognition in the Frost Radar report is based on several standout factors:

• AI-Driven Innovations for High ROI: We leverage artificial intelligence to power our VoC analytics, allowing companies to achieve both immediate and long-term returns. With this AI-driven approach, businesses can capture real-time insights, enabling them to make proactive improvements to customer experience at a lower cost.
• Flexible, Open Infrastructure: Verint Open Platform offers a modular infrastructure, meaning businesses have the option of starting small and adding further capabilities based on the needs of the business. This flexibility is ideal for businesses seeking a VoC solution that grows and adapts with them.
• Built for Growth and Innovation: Frost & Sullivan’s analysis highlighted Verint’s strong growth trajectory, emphasizing our ongoing investments in new technologies and capabilities. As CX expectations continue to rise, we’re positioned to meet these demands with innovative tools that enable continuous improvement.

Discover Why Verint Leads the Voice of the Customer Market

The Frost Radar report offers valuable insights into what makes Verint a top choice for voice of the customer analytics, from our AI-powered innovations to our flexible, growth-oriented infrastructure.

Verint Voice of the Customer has helped businesses achieve outcomes including:

• An optical retailer identified an opportunity to improve its rebooking process, reducing customer churn and increasing annual revenue by $53M.
• A retailer used text analytics to identify the need for additional payment options with improved conversion rates that helped to increase annual revenue by $37M.
• A retail bank used real-time alerts and struggle detection to proactively improve their digital CX, helping to increase self-service deposits and increase annual revenue by $6.8M.

Download the Frost Radar Report on VoC analytics to learn more about Verint’s journey to the top and discover how it can transform your customer experience strategy.