Generative AI in Speech Analytics: Enable Real-Time Results
This isn’t your father’s speech analytics.
While early iterations of AI have been around a while, this popular technology made significant advances last year thanks to the increasing popularity of generative AI (GenAI) and large language models (LLMs).
Integrating GenAI with speech analytics solutions enables faster and more accurate results that can be used for real-time coaching, transcriptions, and summarizations—offering companies more complete insights into the best ways to immediately help customers and understand customer attitudes.
Recently Speech Technology interviewed Verint’s Daniel Ziv, vice president of experience management and analytics go-to-market strategy, and other industry experts for what’s on the way for speech analytics.