NASA Improves Visitor Website Experience via Qualitative Insights from Verint

The NASA website, which attracts all ages, averages nearly 50 million visitors annually—with traffic spiking around significant events such as launches, eclipses, and new research and findings.

In this case study, read how the Office of Communications, responsible for overseeing the NASA website, uses Verint to collect real-time feedback from visitors. As a result, it can better gather, analyze, and act on feedback at scale.

Furthermore, with these insights, it can guide improved content creation and usability, as well as inform changes to design and navigation for elevated CX.

Read the customer case study.