News Uses for Speech Analytics and Optimising Customer Experience in Banks

New Uses for Speech Analytics

SpeechTech Roundtable Webinar; February 14

Verint’s Carmit DiAndrea, vice president, portfolio market strategy, voice of the customer, will participate in a SpeechTech roundtable webinar called “New Uses for Speech Analytics,” on February 14 at 2 p.m. ET. Artificial intelligence and machine learning are transforming many industries and technologies — speech analytics included. Join us to explore how speech analytics can help you enhance the customer experience, as well as:

• Find data quickly with search capabilities
• Conduct real-time call monitoring to gather insights and manage agent behavior during calls
• Use speech transcription for predictive analytics
• Boost real-time automation and desktop automation
• Build a foundation for your omnichannel strategies.

Are You Optimising In-Person Customer Experience for Growth and Efficiency?

Consumer Bankers Association Webinar; February 20

Verint’s Jim DeLapa, general manager, Kiran Analytics, A Verint Company, will lead a panel discussion at 2 p.m. ET. Most consumers interact with their bank in multiple channels, so it is important to provide high-quality CX in all channels and touchpoints. Consumers don’t visit branches as often today — so when they do, their experience is critically important. Attendees will learn:

• why the in-person customer experience is so critical
• the role of an engaged and productive workforce in customer experience
• a practical framework for optimising in-person CX
• how data- and analytics-driven solutions can help optimise the in-person customer experience
• the solutions banking transformation leaders are using to optimise in-person customer experience

Use Discount Code KIR220 for a complimentary registration.