Tech Mahindra Uses Verint Automated Quality Management and Verint Speech Analytics to Elevate CX for Bank of Baroda
January 19, 2024
Read how Tech Mahindra, a leading provider of innovative and customer-centric digital experiences, helped revolutionize the customer experience at Bank of Baroda. Embracing and harnessing automation and data-driven decision making, with Verint Automated Quality Management and Verint Speech Analytics at the core, Tech Mahindra was empowered to enhance the bank’s efficiency and the customer experience it delivers.
As a result, Tech Mahindra helped Bank of Baroda achieve an ambitious quality score of 92%, improve NPS scores to 50+—driving increased customer endorsement and enhanced brand reputation—and boost sales conversion rate by 5%.
Read the customer case study.