Unlocking AI’s Potential: How Consulting Services Accelerate AI Business Outcomes

Artificial Intelligence (AI) is no longer a distant future concept—it’s the here and now for organizations looking to streamline operations, enhance customer experiences, and drive efficiency.

For digital and contact center companies using self-service and CRM platforms, the challenge isn’t in deciding whether to adopt AI but in strategically integrating AI and automation into workflows for maximum impact.

The Journey to AI Strategy Starts with Consulting

A successful AI implementation begins with a well-defined strategy. Verint Consulting and Value Realization Services provide a structured pathway to help organizations understand where AI can deliver the most significant impact.

Verint Business Value Consultants start by taking a holistic look at your organization’s goals, processes and pain points. They align potential AI initiatives with your strategic objectives to ensure that the technology supports both immediate and long-term business outcomes.

Identifying and Prioritizing AI Opportunities

While AI holds great potential, not every opportunity will lead to impactful results. Our consultants help organizations avoid the common pitfall of chasing trends without a clear ROI.

They achieve this through a value assessment framework that looks at various AI use cases, focusing on factors such as feasibility, cost, customer impact, and alignment with existing technologies.

For example, let’s consider a contact center using a CRM platform. A consultant might identify opportunities such as enhancing self-service portals with AI-powered chatbots, implementing AI-driven call routing, or increasing supervisor capacity through process automation.

By prioritizing these opportunities based on measurable outcomes—such as reduced call volumes, improved agent efficiency, and increased customer satisfaction—consultants ensure that your organization invests in initiatives that truly matter. 

A Roadmap for Implementation: The Value Realization Phase

A strategic AI roadmap isn’t just about ideas; it’s about execution. Our consultants partner with your organization to develop a phased implementation plan, which accounts for technical, cultural or resource gaps that may impact AI implementation—as well as assess your overall readiness to adopt AI-driven innovations.

It also identifies high-impact areas where AI can be injected into your current solution to automate tasks, enhance decision-making, and improve customer experiences.

Verint consultants can focus on use cases such as:

• AI-Powered Self-Service: Leveraging machine learning algorithms to deliver more accurate and personalized chatbot responses, resulting in lower handling times and better customer experiences.
• Predictive Customer Analytics: Implementing AI models to predict churn, upsell opportunities, or customer sentiment, allowing your team to proactively engage customers and drive growth.
• Automated Quality Management: Using AI to monitor and assess agent interactions, identifying coaching opportunities and helping to ensure consistent service quality.

Realizing Tangible Business Outcomes through Continuous Improvement

Beyond implementation, value realization services are crucial for achieving your desired business outcomes. A mature AI strategy should include mechanisms for ongoing performance measurement and continuous improvement. Our consultants assist with setting up key performance indicators (KPIs), analyzing data, and optimizing AI based on real-world feedback.

For instance, after deploying an AI-powered self-service solution, your consultants can help measure impact metrics such as the percentage of issues resolved without agent intervention, time-to-resolution, and customer satisfaction scores.

Why Partner with a Verint Consultant for Your AI Journey?

The AI landscape is evolving rapidly, and staying ahead requires more than just technological adoption—it requires a strategic vision, careful planning, and continuous refinement.

By partnering with a Verint Business Value Consultant, organizations can unlock AI’s potential without navigating the complexities alone.

Verint Consultants bring:

• Domain Expertise: Deep knowledge of AI trends, CRM and self-service platforms, and industry-specific best practices.
• Strategic Insight: The ability to align AI initiatives with your business goals to achieve impactful business outcomes.
• Implementation Excellence: A focus on smooth integration, change management, and adoption to maximize your investment.

Ready to transform your organization with AI? Let’s discuss how our consulting services can help you achieve your goals and unlock new levels of efficiency, customer satisfaction, and growth.

Learn more about our Verint Value Realization service here: AI Strategy & Roadmap to Business Outcomes.