Verint Helps Motability Drive to an Agile and Engaging Future

Motability Operations helps people with disabilities achieve greater independence, giving them access to affordable, worry-free mobility. Staffed by 300+ advisors who take more than one million inbound calls each year, the organization leases cars, wheelchair accessible vehicles, scooters, and powered wheelchairs in exchange for a mobility allowance.

To help ensure its 700,000 customers, many with complex disabilities, receive an exceptional experience when they engage with the company, Motability deployed Verint Open Platform, including Verint Speech Analytics. Verint’s best-of-breed solution enables the organization to maximize the volume of insights from every interaction and underpins its “The Customer Forum,” where managers share findings directly from Verint Speech Analytics to drive CX automation and efficiency.

With the forum growing tenfold since launch, Motability has surfaced numerous insights to reimagine the customer journey and now has a powerful means to champion the customer experience.

Read the customer case study.