Verint Speakers in April: Leveraging AI for Efficiency, Quality, CX and Outcomes
Verint Three-Part Series: Master Classes
Session #1: How to Modernize Your Voice Channel with AI
April 9; Verint Master Class
Join Verint’s Bridget Lange, VP, Business Operations, Jacob Murray-White, Director, Go-To-Market Strategy, and Mike Bookey, Sr. Manager, Content Marketing, at 1 p.m. ET. Despite the rise of digital channels, nearly half of today’s consumers still want to contact your organization over the phone. That’s why you need to modernize your voice channel with sophisticated conversational and agentic AI. In this class, Verint experts will discuss recent research on consumer preferences and contact center costs while teaching you how to modernize your voice channel—without having to rip and replace your current ecosystem. You’ll also get a look under the hood of Verint IVA Voice and see how it’s saving companies millions in CX costs.
Session #2: How to Create a Better Contact Center Agent Experience
April 16; Verint Master Class
Join Jason Valdina, Sr. Director, Go-To-Market Strategy, Joshua Feast, General Manager of AI Coaching, and Harry Rollason, Sr. Director, Content Marketing, at 1 p.m. ET. The goal of a contact center is to make life easier for your customers, of course. But how do you improve the contact center agent experience—which, after all, improves your CX? In this master class, you’ll hear from Verint experts about how contact center leaders can reduce workforce attrition and improve agent efficiency through AI-powered automation. You’ll also hear how Verint is using bots to improve not just the customer experience, but also the employee experience, through real-time coaching and instant data insights—so every agent can become your best agent.
Session #3: Five Things You Need to Know as a Customer Experience Executive in 2025
April 23; Verint Master Class
Join Verint’s David Singer, Global Vice President, Go-To-Market Strategy, Ian Beaver, Chief Data Scientist, and Mike Bookey, Sr. Manager, Content Marketing, at 1 p.m. ET. The only constant in CX is change. And 2025 looks to be no different. Bring yourself up to speed in this new master class where Verint experts will lay out customer service and contact center trends for the year ahead. We’ll discuss the vital role AI will continue to play in CX, as well as trends for self-service, contact center staffing, and how to build a technology ecosystem that provides the outcomes a business needs to compete in 2025.
Redefining Contact Center Efficiency with AI Solutions
April 16; DestinationCRM Webinar
Join Verint’s Raj Balasundaram, GVP, AI Innovations for Customers, at 2 p.m. ET. AI is revolutionizing contact centers, empowering organizations to enhance efficiency, reduce costs, and deliver seamless customer experiences—all while maintaining a human touch. But how can you harness AI to drive meaningful impact in your contact center?
Join industry leaders from Verint and other companies as they dive into AI-driven automation strategies that streamline workflows, optimize customer interactions, and enable agents to focus on high-value tasks. In this roundtable discussion, we’ll explore:
- How to implement AI-driven solutions that solve your most pressing CX automation challenges
- The role of fast, reliable large language models (LLMs) in enhancing contact center performance and customer satisfaction
- AI agents that continuously self-optimize for full-service resolution, reducing call center strain.
Don’t miss this opportunity to gain expert insights into delivering AI-powered CX outcomes that transform your contact center operations.
How to Drive ROI from AI in CX, Now: Workflows, Outcomes and the Modern Contact Center
April 16-17; Customer Connect Expo, Las Vegas
Attending Customer Connect Expo in Las Vegas? Join Verint’s Jasen Williams, SVP, Corporate Marketing, as he leads a discussion on the 16th for customer contact professionals to meet and learn more about cutting-edge insights, strategies and technologies to elevate customer experience. Jasen will present actionable tips on how to modernize contact centers and derive AI ROI by focusing on micro-workflow automation.
Top KM Strategies for Optimizing Customer Experience through AI
April 22; KMWorld Webinar
Join Verint’s John Chmaj, Senior Director, KM Strategy, at 2 p.m. ET. The effective management of knowledge is directly correlated with empowering employees to deliver exceptional customer service, which then creates and maintains customer loyalty and drives overall organizational success. Using AI can trigger the best knowledge, which in turn drives excellent internal and external experiences. This session will cover emerging tools and techniques that enable a continuous flow of knowledge across the natural flows and touchpoints in the customer support experience.
Webinar: AI-Powered Quality: The Next Generation of Quality Programs
April 22; Verint Webinar
Join Verint’s Nicole Nevulis, Senior Director, GTM Strategy, at 1 p.m. ET. Ensuring top-notch quality in contact centers is more critical than ever. AI-powered quality programs are already helping leading brands to automate their micro workflows and drive real outcomes such as:
- $6 million savings through automation
- 32 percent increase in supervisor capacity
- 5-point increase in NPS scores.
What if you could deploy AI easily without the pain of developing new workflows and managing a time-consuming technology project? Join this webinar to find out how you can start your AI journey easily and start seeing results within 30 days. Learn how to augment your existing program and enhance form building, monitoring, evaluating, and contact center performance.
Discover how quality data can easily deliver critical KPIs, management workflows (e.g., dispute resolution, supervisor delivered coaching), and a comprehensive agent skills database. Save your spot now.
Scaling AI for Enterprise-Wide Impact: A Roadmap to Transformational Growth
April 28-29; Reuters Momentum AI New York, New York City
Joint Verint’s Rob Scudiere, Chief Technology Officer; Jon Lofthouse, Chief Information Officer, Citi; Mojgan Lefebvre, EVP and Chief Technology & Operations Officer, Travelers; and Drew Pinto, EVP and Chief Revenue & Technology Officer, Marriott International, at 11:40 a.m. ET on the 28th. As businesses seek to maximize the benefits of artificial intelligence, the challenge lies in scaling these technologies effectively across the organization to unlock their full potential. Join this panel discussion for insights.
April 29-30; Reuters: Customer Service & Experience West 2025, San Diego, California
Join Verint’s Ram Swery, VP, Solution Consulting, and Rusteen Haghi, Conversion Rate Optimization Manager, Vans, at 12:40 p.m. ET on the 29th. No matter where consumers engage with you, they want a seamless, personalized digital experience. Using AI, you can use the wealth of customer data available across the enterprise to build personalized customer journeys that elevate CX and increase revenue. Explore how to:
- Build a successful VOC program with unified behavioral data from all sources, in all formats
- Leverage deep analytics to uncover the ‘why’ behind customer behavior to create strategies that drive improvements across the enterprise
- Power automated actions with AI to prioritize the right actions in real time through CX automation.
Customer Feedback: Leverage Unified Data Across the Customer Journey and Gain Valuable Insights
April 30; Verint Partner Master Class Webinar Series webinar
Join Verint’s Bill LaRuffa, Manager, PreSales, and Nancy Bergantzel, Platform Consultant, at 1 p.m. ET for this exclusive partner-focused webinar to discover how our latest product transforms customer feedback into actionable insights. Learn to leverage comprehensive data across the customer journey to enhance satisfaction, drive engagement, and boost business growth. Key topics include:
- Integrating feedback from multiple touchpoints
- Leveraging AI to make real-time impacts on customer interactions
- Exploring real-world success stories.
Don’t miss this opportunity to turn customer feedback into a strategic asset.
Join us in April!
